In Retail Express, fields are subject to character limits, which count the total number of letters, numbers, and spaces allowed. For example, the word "the" has 3 characters, while the phrase "two words" has 9 characters, as spaces between words are included in the count.
For more details on valid characters, refer to Valid Characters for Retail Express Fields. Below is a list of specific areas within Retail Express and their associated character limits.
POS
Section | Field | Limit |
|---|
POS | Public Comments | 8000 |
POS | Private Comments | 2000 |
POS | Customer Comments | 2000 |
POS | Gift Vouchers | 6-50 (If using a Shopify integration you will need a minimum of 8 characters) |
Back Office Settings
The settings below are in order of the menu options in the Back Office.
Section | Field | Limit |
|---|
Home | Day Diary | 255 |
CRM | Order ID
(Must be a valid Order ID) | 10 |
| Contact Details | 7000 |
Loyalty Configuration | Adjustment Reasons | 64 |
Newsletters | Newsletter Subject | 50 |
Purchase Order Details | Supplier Invoice No | 49 |
| Supplier Comments | 3000 |
| Container Number | 100 |
| Deliver To | 8000 |
| Internal Comments | 3000 |
| Shipping Terms | 50 |
| External order ID | 50 |
POE Manager | POE Comment | 2555 |
Stock Receipt | Misc Comments | 506 |
Scheduled Price Changes | Job Name | 256 |
Stock Adjustment | Reason | 256 |
Stocktake | Comments | 256 |
Transfers | Notes | 255 |
Profile Security | Profile Name | 20 |
Users | Code | 8 |
| First Name | 20 |
| Surname | 20 |
| Password | 6-10 |
| Days Off | 5 |
Customer Types | Name | 100 |
Fulfilment Setup | Delivery Driver | 255 |
| Delivery Times | 50 |
| Delivery Zone | 50 |
| Freight Types | 100 |
Global Settings | Admin Title | 2000 |
| Web Title | 2000 |
| Customer Service Email | 255 |
| Email CC | 255 |
| Company | 2000 |
| Company Registration Number | 2000 |
| Company Registerration Number Label | 2000 |
| Address Line 1 | 2000 |
| Address Line 2 | 2000 |
| Suburb | 2000 |
| State | 2000 |
| Post Code | 2000 |
| Country | 2000 |
| Delivery Company | 2000 |
| Delivery Address | 2000 |
| Delivery Suburb | 2000 |
| Delivery State | 2000 |
| Delivery Post Code | 2000 |
| Delivery Phone | 2000 |
| Bank Name | 2000 |
| Bank BSB | 2000 |
| Bank Account Name | 2000 |
| Bank Account Number | 2000 |
| Domain Name | 2000 |
| Account Payment Terms | 100 |
Home Page Config | CEO Message | 2050 |
Outlets | Outlet Name | 255 |
| Company Name | 100 |
| Company Registration Number | 50 |
| Phone | 50 |
| Fax | 50 |
| Email | 50 |
| Address Line 1 | 255 |
| Address Line 2 | 255 |
| Address Line 3 | 255 |
| Suburb | 100 |
| State | 50 |
| Post Code | 10 |
| Bank Name | 100 |
| Bank BSB | 16 |
| Bank Account Name | 100 |
| Bank Account Number | 32 |
| Outlet Comments for POS | 7000 |
| Outlet Comments for Receipts | 7000 |
Regions | Name | 50 |
Email Templates | Template Name | 256 |
| Email Subject | 256 |
| From Email Address | 256 |
| CC Email Address | 256 |
| Default Custom Message | 20,000 |
| Message Body | 32,767 |
Invoice & Receipt Settings | Default Invoice Comments | 1000 |
Money In/Out Reasons | Reason | 20 |
Order Conditions | General | 2000 |
| Store Pickup | 2000 |
| Delivery | 2000 |
| Warehouse Pickup | 2000 |
| Special Orders | 2000 |
Quick Products | Profile Name | 256 |
| Tab Name | 50 |
Registers Setup | Register | 20 |
Survey Settings | Segment Group | 50 |
| Segment Options | 50 |
Price Groups | Group Name | 50 |
Price Groups (Fixed) | Group Name | 50 |
Promotional Campaigns | Name | 100 |
| Description | 150 |
| Invoice/Receipt Name | 100 |
| Coupon Code | 128 |
Purchase Orders Setup | Shipment Types | 50 |
| Shipment Ports | 100 |
| Shipping Status | 50 |
| POE Reasons | 100 |
Max Discount Rules | Group Name | 50 |
Product Attributes | Attribute | 64 |
| Value | 64 |
Product Types | Product Type | 50 |
Return Reasons | Reason | 50 |
Suppliers | Supplier | 50 |
| Supplier Code | 20 |
| Contact Name | 50 |
| Street Address | 255 |
| State | 50 |
| Suburb | 50 |
| Post Code | 10 |
| Phone | 20 |
| Fax | 20 |
| Contact Email | 120 |
| Order Email | 120 |
| Shipping Terms | 50 |
| Payment Terms | 50 |
| Comments | 255 |
Surcharges | Name | 64 |
Customer Upload
For comprehensive details on the fields included in the Customer Mass Upload file, please refer to the Customer Mass Upload Field Requirements article.