Knowledge Base

Retail Express by Maropost

Cross Sells and Up Sells

You can increase transaction values and improve customer satisfaction through cross-sell and up-sell functionality in Retail Express POS, which prompts staff with complementary or premium product suggestions during sales transactions. This sales enhancement capability helps retail operators improve average transaction value and ensure customers discover relevant products, with effective cross-sell/up-sell use typically increasing revenue and supporting better customer outcomes across Australian retail operations.

Cross-sell and up-sell features in Retail Express enable retail operators to configure product relationships that guide staff toward relevant product recommendations, helping improve sales performance while ensuring customers find complete solutions. This sales support helps ensure your retail operations maximize revenue opportunities while providing customers with valuable product suggestions enhancing their purchase experience.

Upsells and Cross sells are common techniques for increasing sales, by recommending higher priced products, or accessories to the products already in the shopper's basket.

Cross Sells - accessories or other products related to the existing item e.g. an Apple Pencil to go with an iPad, or a belt matching a dress or pants
Upsells - a higher priced version of the current product e.g. if buying an iPhone 11, recommending the iPhone Max

The Cross Sells and Upsells appear to staff on the Products tab in POS:

📋 Note: Only a maximum of 9 can be displayed for each section.

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To manage Upsells and Cross Sells:

Open Back Office
Open a product for editing
Tip: You can enter a product code in the top right-hand corner, or navigate to Inventory > Product Search & Management to find a product that way.
Click the Upsells & Cross Sells tab
Click Add new Cross Sells button or Add new upsells
Enter text into the Search Text field to search for matching products
Tip: You can enter multiple search terms into the box; it will also search the PLU codes e.g. 1240 and Top will include the product Ladakh Top with product ID 124001.
Tick the box for the products to be added
Use the Page Numbers at the bottom of the screen to view more products
Click Add Selected
Click Save Changes

Customer Management:

Inventory Management:

Point of Sale Operations: