The POS Cash Up process reconciles the cash and card payments recorded through a register since its previous cash up. It compares the amounts expected by Retail Express with the amounts counted in the cash drawer and reported by the payment terminal.
This video explains how to count the register cash, investigate cash variances, reconcile card payments and submit the completed cash up. Once submitted, the cash up cannot be changed, and its results become available in the Back Office End of Day Report.
Chapters
Timestamp | Chapter |
|---|
00:08 | Accessing the Cash Up |
00:16 | Counting Cash and the Register Float |
01:16 | Reviewing the Cash Summary |
02:07 | Investigating Cash Variances |
02:29 | Previewing and Editing Transactions |
03:34 | Reconciling Card Payments |
04:22 | Reviewing the Final Summary |
04:41 | Recording Cash Up Comments |
04:52 | Submitting and Printing the Cash Up |
05:15 | Viewing the End of Day Report |
Transcript
The Cash Up process contains four stages. You will count the cash held in the register, compare it with the cash recorded through POS, reconcile card payments and review the final summary before permanently submitting the cash up.
Accessing the Cash Up
From the POS landing page, select Cash Up.
Retail Express opens the first stage of the cash-up process.
Counting Cash and the Register Float
Open the cash register and count all the cash currently held in the drawer.
Select Open Register when you need to open the cash drawer.
On the left side of the screen, enter the number of coins held for each denomination.
Repeat the process for the cash notes by entering the quantity of each note denomination.
When an incorrect quantity is entered, replace it by typing the correct value over the existing entry.
Include both of the following when counting the cash:
- The register float
- The cash received from sales
The totals for all coins and notes are displayed at the bottom of the screen.
Select Next after all cash has been counted.
Reviewing the Cash Summary
The second stage compares the cash recorded through POS since the previous cash up with the amount counted during the first stage.
The upper-left section displays the cash recorded through POS transactions, less any cash removed from the register through activities such as Money Out transactions.
The upper-right section displays the cash amount counted during the first stage.
The Opening Float is the register float that was reconciled when the previous cash up was completed.
Review the following values:
- Cash Expected: The amount Retail Express calculates should be held in the register.
- Cash Counted: The amount entered during the cash-counting stage.
- Cash Variance: The difference between the expected and counted amounts.
Investigating Cash Variances
When a cash variance is displayed, review the transactions shown in the lower section of the screen.
The list includes sales completed since the previous cash up that contain a cash payment.
A transaction that did not include a cash payment does not appear in this section.
Use the transaction list to investigate differences between the cash Retail Express expected and the amount counted in the register.
Previewing and Editing Transactions
When a transaction appears incorrect, select Preview to view its invoice.
When the transaction needs to be corrected, select Edit Sale.
Retail Express places the cash-up process on hold and opens the selected sale. Make the required changes, such as correcting its payments, and then close the sale.
From the POS landing page, select Cash Up and enter your user ID.
Retail Express returns you to the cash up that was placed on hold.
Select Refresh at the bottom of the screen to include the changes made to the sale in the cash-up calculations.
After reviewing the cash amounts and any remaining variance, continue to the next stage.
Reconciling Card Payments
The third stage reconciles the card payments recorded through POS.
The Amount Expected is the card-payment value recorded through POS transactions.
The Amount Reconciled should match the value displayed in the payment terminal’s summary report.
Print the terminal summary report when this has not already been completed.
Enter the reconciled amount into the corresponding field for each card-payment type.
You can also preview a transaction and edit its sale from this screen. After returning to the cash up, select Refresh so the changes are included in the calculations.
Reviewing the Final Summary
The fourth and final stage summarises the complete cash up.
The screen displays:
- Cash counted
- Cash expected
- Cash variances
- Other payments expected
- Other payments reconciled
- Total expected amounts
- Total variances
Review the summary carefully before submitting the cash up.
Recording Cash Up Comments
Enter a comment when additional information should be recorded against the cash up.
For example, when a variance remains unresolved, the comment can explain that the difference was investigated but its source could not be identified.
Submitting and Printing the Cash Up
Select Submit to complete the cash up.
Submitting records the cash up in the Retail Express database. Once submitted, the cash up cannot be changed later.
After submission, you can print a copy using either:
- A receipt printer
- A desktop printer
Viewing the End of Day Report
The completed cash-up results are available in Back Office through the End of Day Report.