This article describes how to Refund a transaction that has been fulfilled incorrectly. You will need to refund the sale, then either add the same products with the correct fulfilment (i.e. to be collected later), or start a new sale entirely. Open POSClick ReturnsEnter the Invoice Number with the incorrect FulfilmentFollow the steps to process a refundTip: Refer to the POS - Process a Refund, Return or Exchange article for detailed step-by-step instructionsThe product will be added to the sale as a negativeThe Order Total will also be negativeClick the Products tabAdd a Credit Note for the value of the products on the saleClick Finalise to close the refund saleOpen the original sale Add the products as required and update the FulfilmentClick the Payment tabClick the Voucher/Credit button to redeem the Credit NoteThe new product will be outstanding for Fulfilment as required, but without any additional payment from the customer required.
