If you have not yet enabled the Blank Refunds feature, you will encounter an error "Blank refunds are not allowed" in POS when tryhing to create a Blank Refund. You will need to enable the setting from within Back Office.
Important: Once you have applied the updates you will need to
log out of POS and back in before you will see the changes.
POS Order Settings
To enable Blank Refunds:
- Navigate to Settings > POS Settings > Order Settings
- Tick Allow Blank Refunds
- Click Save Changes
Security Profile
The Blank Refunds feature can be enabled for specific user accounts only through the Security Profiles (everyone for that specific Profile will have the same permissions).
To configure the Security Profile:
- Navigate to Staff > POS Security Features
- Select the Profile from the drop down list
- Tick Allow Creation of Blank Refunds
- Click Save
Important: Once you have applied the updates you will need to
log out of POS and back in before you will see the changes.