Knowledge Base

Retail Express

Field Character Limits

In Retail Express, fields are subject to character limits, which count the total number of letters, numbers, and spaces allowed. For example, the word "the" has 3 characters, while the phrase "two words" has 9 characters, as spaces between words are included in the count.

For more details on valid characters, refer to Valid Characters for Retail Express Fields. Below is a list of specific areas within Retail Express and their associated character limits.

POS

Section	Field	Limit
POS	Public Comments	8000
POS	Private Comments	2000
POS	Customer Comments	2000
POS	Gift Vouchers	6-50 (If using a Shopify integration you will need a minimum of 8 characters)

Back Office Settings

The settings below are in order of the menu options in the Back Office.

Section	Field	Limit
Home	Day Diary	255
CRM	Order ID (Must be a valid Order ID)	10
CRM	Contact Details	7000
Loyalty Configuration	Adjustment Reasons	64
Newsletters	Newsletter Subject	50
Purchase Order Details	Supplier Invoice No	49
	Supplier Comments	3000
	Container Number	100
	Deliver To	8000
	Internal Comments	3000
	Shipping Terms	50
	External order ID	50
POE Manager	POE Comment	2555
Stock Receipt	Misc Comments	506
Scheduled Price Changes	Job Name	256
Stock Adjustment	Reason	256
Stocktake	Comments	256
Transfers	Notes	255
Profile Security	Profile Name	20
Users	Code	8
	First Name	20
	Surname	20
	Password	6-10
	Days Off	5
Customer Types	Name	100
Fulfilment Setup	Delivery Driver	255
	Delivery Times	50
	Delivery Zone	50
	Freight Types	100
Global Settings	Admin Title	2000
	Web Title	2000
	Customer Service Email	255
	Email CC	255
	Company	2000
	Company Registration Number	2000
	Company Registerration Number Label	2000
	Address Line 1	2000
	Address Line 2	2000
	Suburb	2000
	State	2000
	Post Code	2000
	Country	2000
	Delivery Company	2000
	Delivery Address	2000
	Delivery Suburb	2000
	Delivery State	2000
	Delivery Post Code	2000
	Delivery Phone	2000
	Bank Name	2000
	Bank BSB	2000
	Bank Account Name	2000
	Bank Account Number	2000
	Domain Name	2000
	Account Payment Terms	100
Home Page Config	CEO Message	2050
Outlets	Outlet Name	255
	Company Name	100
	Company Registration Number	50
	Phone	50
	Fax	50
	Email	50
	Address Line 1	255
	Address Line 2	255
	Address Line 3	255
	Suburb	100
	State	50
	Post Code	10
	Bank Name	100
	Bank BSB	16
	Bank Account Name	100
	Bank Account Number	32
	Outlet Comments for POS	7000
	Outlet Comments for Receipts	7000
Regions	Name	50
Email Templates	Template Name	256
	Email Subject	256
	From Email Address	256
	CC Email Address	256
	Default Custom Message	20,000
	Message Body	32,767
Invoice & Receipt Settings	Default Invoice Comments	1000
Money In/Out Reasons	Reason	20
Order Conditions	General	2000
	Store Pickup	2000
	Delivery	2000
	Warehouse Pickup	2000
	Special Orders	2000
Quick Products	Profile Name	256
Quick Products	Tab Name	50
Registers Setup	Register	20
Survey Settings	Segment Group	50
Survey Settings	Segment Options	50
Price Groups	Group Name	50
Price Groups (Fixed)	Group Name	50
Promotional Campaigns	Name	100
	Description	150
	Invoice/Receipt Name	100
	Coupon Code	128
Purchase Orders Setup	Shipment Types	50
	Shipment Ports	100
	Shipping Status	50
	POE Reasons	100
Max Discount Rules	Group Name	50
Product Attributes	Attribute	64
Product Attributes	Value	64
Product Types	Product Type	50
Return Reasons	Reason	50
Suppliers	Supplier	50
	Supplier Code	20
	Contact Name	50
	Street Address	255
	State	50
	Suburb	50
	Post Code	10
	Phone	20
	Fax	20
	Contact Email	120
	Order Email	120
	Shipping Terms	50
	Payment Terms	50
	Comments	255
Surcharges	Name	64

Customer Upload

For comprehensive details on the fields included in the Customer Mass Upload file, please refer to the Customer Mass Upload Field Requirements article.