You can resolve Star TSP printer connectivity and printing issues through systematic troubleshooting procedures, maintaining reliable receipt printing for customer transactions. This helps optimize your retail operations by preventing extended printer downtime, enabling staff to resolve common issues quickly, and maintaining smooth checkout operations.
After configuring a Star TSP 100/113/143 printer, you may encounter the following problems:
- Printout has strange characters
- Cash Drawer continually opens/kicks
Typically these issues are caused by the ESC/POS Routing setting not being enabled. To resolve the issue:
- Open the Star Configuration Utility TSP100 program on your computer
- Select ESC/POS Mode and click OK
- Click Print Job Routing from the menu on the left
- Tick Enable ESC/POS Routing
- Click Apply Changes
- The issue should now be resolved
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