You can understand product status indicators in Retail Express POS to properly manage order processing and fulfillment, helping your retail operators interpret visual cues about product availability and allocation. This capability explains what crossed-out products signify in sales transactions, which helps ensure your team handles orders correctly based on inventory status and fulfillment requirements.
Setting up proper order status understanding enables your retail operations to manage fulfillment accurately, helping optimize inventory allocation and customer service. This helps retail businesses maintain clear communication about product status while ensuring staff understand how to handle different fulfillment scenarios during order processing.
A "Strike Through" is an indicator used to indicate a historical product on a sale where the quantity has been reduced to zero. It's designed to show the history of the sale to both the customer and staff. For example, if a product was replaced with a different product.
In order for a product to be crossed out, the following will need to take place:
- Product added to the sale
- Sale is finalised
- Sale is reopened
- Quantity of the product has been reduced to zero
- Sale updated
📋 Note: Products that have been fulfilled will need to be returned using the Refund/Exchange process.
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