You can handle manual card transactions through adding MOTO/EFTPOS payments to sales in Retail Express, which enables recording card payments processed outside standard terminal workflows for phone orders or manual processing situations. This payment flexibility helps retail operators handle various transaction scenarios, with effective manual card payment recording typically supporting diverse sales channels and maintaining accurate financial tracking across Australian retail operations.
Manual MOTO/EFTPOS payment functionality in Retail Express enables retail operators to record card transactions processed through phone or manual methods, helping ensure comprehensive payment tracking across all sales channels. This payment recording capability helps ensure your retail operations can handle various payment scenarios while maintaining accurate financial records and supporting flexible selling approaches.
Most EFTPOS terminals allow you to process manual transactions, referred to as MOTO (Mail Order Telephone Order) e.g. if taking payment over the phone.
Sometimes you may need to put the terminal in MOTO mode to be able to continue to take payment e.g. if trading with POS in Offline Mode.
Before you Begin
Before applying a MOTO transaction to a sale you will need to configure your Payment Types;
- In Back Office, navigate to System Settings > Payment Types
- Tick EFTPOS or Credit Card for both Enabled and POS
- Click Save Changes
- Log out and log back into POS to refresh the settings
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Processing a MOTO Transaction
- Log into POS
- Open the appropriate sale
- Click the Payments tab
- Click the Payment Type enabled earlier
- Click Pay (or press Enter)
- Click Finalise to process the sale
- You may wish to disable the "POS" option of the Payment Type after processing the sale, to ensure it's not used by accident in POS (we recommend leaving the Payment Type as enabled, however)
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