Knowledge Base

Retail Express

Using Multiple Product Barcodes

Products often come with different barcodes for various packaging or supplier purposes. This guide provides steps to configure and manage multiple barcodes for a single product, ensuring seamless identification and scanning across all relevant contexts.

If your supplier uses different barcodes for the same product, you can store multiple barcodes for a product in Retail Express (so you can still find your product regardless of which barcode you scan).

Adding Multiple Barcodes

To add an additional barcode:

Edit a product using Product Search & Management or the Product PLU look up box (top right-hand corner of Back Office)
Click the Barcodes tab
Scan or type the Barcode into the blank field
📋 Note: The Barcode needs to be unique i.e the same code cannot be used for more than one product
Click Enter or the + symbol
The new barcode will be added to the list

Using multiple product barcodes.gif

📋 Notes:

You can have a maximum of 20 barcodes per product
You will still be required to enter a Supplier SKU barcode for your product (this is the main code used to display in reports etc)
Creating products via an API will be validated to ensure the barcode doesn't conflict with any additional Barcodes in Retail Express
To use a barcode against another product you will need to delete the barcode (disabling will just prevent the code from being scanned).

Where to scan barcodes

You can scan barcodes in a number of places in Retail Express. Below we've listed where the feature is Available and Not Available:

Available Fields

Back Office	Home Page	Global Search/PLU Look Up
	Fulfilment Report	The PLU Scan will check any additional barcodes to be able to fulfil a product
	Purchase Orders	Adding a product to a new/existing Purchase Order via the Product PLU field Receiving Stock and scanning a barcode (both Basic and Standard methods)
	Product Search & Management	Searching for a product using the Product PLU field
	Product Search	Searching for a product using the Product PLU field
	Managing Products	Scanning the barcode into the Barcodes tab (to add a new barcode)
	Stock Adjustment	Searching for products using the "Barcode" field
	Stocktake	Browser Stocktake - scanning a barcode into the "PLU Scan" field will increase the count for that product by 1 Excel Export - use the "Include Additional Barcodes" filter to display barcodes in a column in the export file
	Transfers	Creating a Transfer: Add products Dispatch: Scan products Make Available: Scan products Pick: Scan products Receive: Scan products Transfer Report: The PLU scan field will locate the product (available for all Transfer stages)
POS and Offline POS	New Sale	Search for a product using the PLU Scan and Search fields Search for a product using the Advanced Search field Search a customer's Order History by product using the "Description" field to scan the barcode
	Refunds	Searching for a product
	Transfers	Add products to the Transfer (creating and receiving) using the PLU Scan field

Limitations

Multiple Barcodes are not available to use in the following features:

Viewing additional barcodes in POS (you will be able to scan and find the product using additional barcodes, but the product will be displayed using the primary Supplier SKU barcode
Mass Download/Upload
Reports - Search, filter or display additional barcodes
Newsletters
Promotional Campaigns
Label Printing
Stock Replenishment
Franchise Connect