Knowledge Base

Retail Express

PC EFTPOS (NZ) - Setup and FAQs

Find FAQs at the bottom of this page

Retail Express offers an integration with payment solution provider NZ PC EFTPOS. To get started using PC EFTPOS in your store, follow the quick and easy setup instructions below, or contact EFTPOS NZ directly for more information.

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Step 1 - Signup with NZ PC EFTPOS

If you've chosen NZ PC EFTPOS as the vendor of choice for your business, you need to be registered with them.

You can get in contact with them here: https://eftpos.co.nz/contact-eftpos-nz

If you're already registered, and you've received your EFTPOS terminal, proceed to Step 2 - Install the PC EFTPOS Terminal

Step 2 - Install the PC EFTPOS Terminal

Important: If you've had an integrated EFTPOS previously, you will need to Un-install the Hardware Utility prior to installing your new terminal.

Once you've received your EFT terminal, plug it in and get it installed.

Installation is quick and easy, however if you do need further help please contact EFTPOS NZ directly.

Step 3 - Install the Retail Express Hardware Utility

The Hardware Utility is the communication tool that connects the EFTPOS terminal to your POS. Install the Hardware Utility on the pc your EFTPOS terminal is connected to, following these instructions: How to Setup a Receipt Printer or Integrated EFTPOS with POS.

📋 Note: If you have previously un-installed the Hardware Utility in Step 2, you are still required to re-install now to ensure you've installed the latest version.

Should you run into any issues, please check here: Hardware Utility - Installation, Prerequisites & Troubleshooting or contact the Support Team.

Step 4 - Enable the NZ PC EFTPOS Payment Type

The PC EFTPOS Payment Type needs to be enabled in Back Office, to be available for integrated use at POS.

To enable a Payment Type:

Navigate to Back Office > Settings > Payment Types
Tick both the Enabled and POS columns for NZ PC EFTPOS
Click Save Changes

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Important: Ensure to logout of POS and back in again to refresh the changes.

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For more information on Payment Types, please see : How to Enable a Payment Type for use at POS

Step 5 - Get started using PC EFTPOS at POS

Ensure you've logged out of POS and back in again to refresh the Payment Type changes. NZ PC EFTPOS is now visible as a Payment Type at POS.

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📋 Note: You cannot process an overpayment using NZ PC EFTPOS. The payment button will grey out if an overpayment is attempted and no payment will occur. If you experience the payment buttons being greyed out, wait until the screen refreshes and process the payment again.

FAQs

If you experience the payment buttons being greyed out, wait until the screen refreshes and process the payment again.

Want more information? Find related articles here:

How to enable a Payment Type for use at POS