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Custom Product Attributes can be managed from both from the Franchise Connect level and the Franchisee, useful for storing additional product information for reporting and searching e.g. product materials.
Custom Attributes are limited to:
- 4 x Global Custom Attributes (synchronised from Franchise Connect to Franchisee members)
- 4 x Franchisee Custom Attributes
This allows for a total of 8 Custom Attributes, on top of the standard default Attributes included with Retail Express (Size, Colour, Brand, Season).
Attributes are available to filter and display in various reports and features within the system, including Product Search and Management and Mass Download.
Before you begin
When a new member is added to Franchise Connect they will be limited to 4 x Custom Attributes, with the remaining 4 reserved for Global Custom Attributes from Franchise Connect.
Important:
- Any member with more than 4 x Custom Attributes will need to delete any extras before they can be added to Franchise Connect.
- If a member is removed from Franchise Connect, they will be able to edit/delete any Global Attributes (as a normal Custom Attribute) and utilise the full 8 x Custom Attributes once again
- Member Custom Attributes will not sync to Franchise Connect for reporting
- Global Custom Attribute Values being used on Products are synced for reporting purposes
Synchronising Custom Attributes
Custom Attributes and their associated Attribute Values can be synced to members alone, without syncing products. However, Custom Attributes Values will be synced automatically when syncing products.
Considerations:
- All custom Attributes and Values will sync every time (i.e., you cannot limit the sync to only some/selected Attributes or updated Values)
- Attributes will be matched on name. If there is an existing Custom Attribute in a member version of Back Office with the same name as an Franchise Connect Custom Attribute - the existing Custom Attribute will be converted to a Global Attribute, thereby freeing up another Custom Attribute for that member.
- New Attribute Values will match by name, and will be created if they don?t already exist.
- Deleted/Edited Attribute Values will not remove the old values from the member databases (as they may be in use for non-global products)
- Global Attribute Values will be overridden with attributes every time with no option not to override (as is provided for the standard attributes)
For information on creating attributes, please refer to the Settings - Product Attributes article.
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