Retail Express will undergo scheduled maintenance as part of ongoing infrastructure improvements. These updates are designed to support continued improvements to platform reliability, scalability, and performance.During the maintenance window, Retail Express and related services will be unavailable. This includes Point of Sale, Back Office, integrations, and APIs. While no business impact is expected beyond the scheduled outage, we recommend reviewing any connected integrations after maintenance is complete to ensure orders and data have synced as expected.The FAQ below explains why this maintenance is being completed, when it will take place, what to expect during the window, and how to contact Support if you need assistance. Why is this change being made? This change is part of ongoing infrastructure improvements to enhance platform reliability, scalability, and performance. How can I get assistance during the scheduled maintenance window? Please contact our Support team using this form or submit a ticket through the Support Case Portal When will the scheduled maintenance take place? The scheduled maintenance date and time will vary from customer to customer. Your specific date and time will be shared with you closer to the date - around 30 days out. We will ensure changes are made outside of regular business hours. How long is the maintenance window? The maintenance window will vary depending on the night. We expect most updates to be completed within 3 hours, at a maximum of 5 hours. How can I get assistance during the scheduled maintenance window? Please contact our Support team using this form or submit a ticket through the Support Case Portal What impact will this have on my business? We don’t plan for any impact on your business other than the benefits of improvements to enhance platform reliability, scalability, and performance. What do I need to be aware of when the maintenance is completed? Any integrations you have with Retail Express may not have synced during this period. This will include any website connections, including Shopify. Please check for any missing orders in your online site for fulfillment in Retail Express. You do maintenance all the time; why is this one any different? The time to complete this maintenance will be slightly longer than usual. We wanted to ensure you had time to plan ahead for any integrations that may be impacted during this window. What parts of the system will the maintenance impact? Retail Express and all related services will be unavailble during the outage. This cludes: point of sale, back office, integrations & API’s.