Knowledge Base

Retail Express

Clear Browser Cache, History and Session Storage

If a sale is stuck, or you observe a plain white screen in POS and Ctrl F5 does not work, you may need to clear your Internet Browser's cache and browsing history.

Google Chrome

Clear Javascript

To clear the Javascript in Google Chrome:

Ensure you're on the POS page in Google Chrome
Press F12 (this will open the Google Chrome Dev tools)
Right click on the Reload arrow next to the Address bar
Select Empty Cache and Hard Reload
Tip: If you can't see this menu it's likely the Developer Tools is not open. Press F12 and try again.
The page will go white, press Ctrl + F5 to complete the refresh

Clear Browser History

To clear the Browser History in Chrome:

Click the menu icon in the top right-hand corner
Navigate to History > History
Click the Clear browsing data link on the left-hand side
Select All time from the Time range drop-down
Tick Cached Images and Files, Cookies and other site data & Hosted App Data
Click Clear Data

Clear Session Storage

Click on the three dots in the top right-hand corner
Click Settings
Click Privacy and Security
Click Site Settings
Select View permissions and data stored across sites
Search for Retail Express
Click the three dots
Select Clear Data

Microsoft Edge

Clear Browser History and Cache

To clear the Browser History in Microsoft Edge:

Click the three dots menu icon in the top right-hand corner
Choose Settings
Click Privacy, search and services
Scroll down to Clear browsing data
Click Choose what to clear
From the Time Frame drop-down select "All Time"
Ensure Cached images and files, Cookies and other site data & Hosted App Data have been selected
Click Clear now
Close Brower and Re-open

Firefox

Clear Browser History and Cache

To clear the Browser History in Firefox:

Click the horizontal lines menu icon in the top right-hand corner
Click History
From the Time range to clear drop-down select "All Time"
Ensure Browsing & download history and Cache have been selected
Click OK