There may be times when you need to charge customers an admin or service fee, for example a restocking fee for cancelled Laybys, or when cancelling Special Orders. In these situations the products on the original sale are not yet fulfilled i.e. haven't been provided to the customer.
To charge an admin fee you will need to create a product in Retail Express for the Service Fee, and replace the product on the sale with the new Fee product instead. You won't need to Void or Cancel the sale.
Before you begin:
You will need to create a new product in Retail Express for the service fee. We recommend using the settings below.
| Description | Restocking Fee payable on Return / Cancellation of Layby or Special Order |
| Supplier SKU | RestockingFee |
| Product Type |
Miscellaneous
Tip: You can create a new Product Type via Settings > Product Types
|
| Supplier |
Miscellaneous
|
| Buy Price |
$0
|
| POS Price |
$0
|
Cancelling the sale
To cancel the Layby you will need to:
- Refund the sale - this will take you through several prompts then open the original sale
- Add the new product created in the previous section
- Increase the product price to the amount of the fee to charge the customer
- Proceed through the Payment section to refund the remaining amount if required
- Finalise the sale
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