Knowledge Base

Retail Express

Afterpay have retired the Barcode payment method

Afterpay retired the Barcode payment method on the 30th of September, which means to continue using Afterpay in-store you will need to upgrade to the Afterpay Card.

Customers are unable to load a barcode on their Afterpay app. Instead, customers will be prompted to install the Afterpay Card on their phones.

Afterpay payments online have not been modified.

Retired Barcode method

Afterpay Card Method

What you need to do

To ensure you're fully prepared for the transition we have included information below.

Processing In-Store Transactions
New method for Processing Refunds

Processing In-Store Transactions

If you have not already upgraded to Afterpay Card, you will need to do so to continue to process Afterpay Payments through Retail Express.

Contact Afterpay to arrange your upgrade.

Once you have been upgraded you will be able to continue to process Afterpay Payments as if you were processing any credit card transaction. Click here for detailed information on using an Afterpay Card.

New method for Processing Refunds

In-Store - Transactions processed originally using the Barcode method will now be processed using Afterpay Card. Follow the steps in the article Refund or Exchange a Product on a Sale.
Ensure your staff are aware they should not perform in-store transactions using the "Afterpay" Payment Type
Online - There's no change to the refund process used for online sales - the refund will need to be managed in both systems independently. Follow the steps in the article Managing Afterpay/Zip Refunds in Shopify, or for any other Web Store platform, Managing Refunds/Cancellations of Web Orders.

Future Updates

For the moment the Afterpay Payment Type remains fully available for reporting and recording online transactions.

In the future, Retail Express will be transitioning this Payment Type from an integrated method to a non-integrated method. We will provide updates in the future on when this is available.

Ensure your staff are aware they should not perform in-store transactions using the "Afterpay" Payment Type.