Announcing Supplier Returns
We're excited to announce the release of Supplier Returns, an exciting new addition to Retail Express.
Returning goods and claiming credits from your Suppliers is a key function for many retailers and we are excited to offer you a new tool to effectively manage this process.
This feature will be available to all users between the 6th - 14th of October 2021.
What's new
Supplier Returns allows you to manage claims to your Suppliers, for example:
- Faulty/damaged products
- Short shipped
- Overcharged
- Sale or Return arrangements
As Suppliers may make decisions about your claims at different times, you can apply multiple Credit Notes against a single Supplier Return, or cancel items if a Supplier rejects the claim.
Features of Supplier Returns
- Create and manage Supplier Returns
- Customise Return Reasons, such as Short Shipped, Damaged or Overcharged
- Capture notes and comments to provide detailed information to your Suppliers
- Isolate inventory from available or faulty goods using the new "On Return" stock bucket
- Process incorrectly invoiced inventory e.g. your Supplier overcharged you, by applying the credit Retail Express will revalue your inventory correctly
- Process multiple Credit Notes against a single Supplier Return
- Cancel items from a return
User Interface Update
Supplier Returns is built using a new user interface with some exciting new productivity features:
- Selecting multiple items will display bulk actions available for all Return Items
- Sort by multiple headings
- Resize the columns
- Reorder the columns using drag-and-drop
Please note these column preferences will only be retained when using Supplier Returns - if you navigate away and come back you will need to reconfigure your view.
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What's changed
As part of this feature release, there have been some new changes to the existing features in Retail Express.
- New "On Return" Stock Bucket
- User Security
- Manual Accounting Integration Update for Variances
New "On Return" Stock Bucket
While waiting for your Supplier's decision, we want to ensure you can isolate inventory using a new Stock Bucket called "On Return". As you start processing Supplier Returns we move inventory into the bucket, and if you apply a Credit Note, we adjust it back out of this bucket.
This "On Return" stock bucket is visible in many areas of Retail Express, including:
| Area | Details |
| Products | New "On Return" column to the Inventory tab |
| Item Detail Export | New column "On Return" to the Excel file |
| Stock Value vs Sales | The "Stock Value Based On" filter now has "On Return" as an option (included in the stock value by default) |
| Inventory Movement Log |
New Movement Type of "Supplier Return" - when stock is updated as a result of the Supplier Returns an entry will be made in the report.
"On Rtn" column in the results
"On Rtn" column added to the Excel/CSV Export
|
| Stock Control Report |
Added a new filter "On Return > 0" (used to filter products that are currently On Return)
Included a new "Rtn" column in the results and printout
|
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User Security
To allow you to control which users have access to the Supplier Returns feature we've introduced new Security Features within Profile Security:
- Supplier Return Reasons (to create your custom Return Reasons)
- Supplier Returns (create and manage Returns)
- Accounting Supplier Return Summary Report (to control access to the report)
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Manual Accounting Integration
Supplier Returns integrates with the Manual Accounting Export feature (Xero and MYOB integration will be available in the near future).
When a Supplier Credit/Credit Note is created, the following information is sent to accounting:
- Adjustments to inventory/stock value (the Applied Credit)
- Unapplied credits (Purchase Variance)
- Total Credit Note Value (sum of the Applied Credit and the Purchase Variance)
One Supplier Credit is sent per Credit Note processed, summarised as a total (not per individual product):
- Adjustment for the Applied Credit Value is sent to the Inventory account
- Leftover credit, the Purchase Variance, is sent to the Purchase Variance account
Important: MYOB Manual Accounting Export integration users will need to download new setup files before using Supplier Returns (due to the new Purchase Variance account - 59999).
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Future Improvements
This is just the start of our Supplier Return feature, and we've already got more exciting features still to come:
- Synchronising Credit Notes to Xero and MYOB via the Cloud Integration
- Filtering Supplier Returns
- More detailed reporting to drill into Supplier Returns and Credit Notes
- The ability to capture Return Authorisation Numbers (RA#)
- Export to Excel
- Adding Product Attributes for Return Items e.g. size, colour
- Adding a warning if you forget to enter a Credit Note number, or use a Credit Note Number previously used for the Supplier