If your supplier has overcharged you for a product you can use the Supplier Returns feature to process a claim for the difference e.g. if you normally pay $50 for a product but you were charged $60.
Adding Items to the Return
When you add the items to the return you will need to add the product as per the following:
| Field | Details |
| Return From | None - in this example we're not returning any stock to the supplier |
| Return Reason | We recommend creating a custom Return Reason for "Overcharge" or equivalent |
| Original Item Buy Ex | The overcharged amount you were incorrectly invoiced for the product e.g. $60 |
| Item Claim Amount Ex | The balance you're claiming from the supplier for the overcharge e.g. $10 ($60 - $50 = $10) |
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Inventory Movements
Retail Express uses a weighted average cost method to calculate the Cost of Goods Sold (COGS). If the products were purchased at an incorrect price the stock will be valued incorrectly.
To resolve this, Retail Express recalculates the inventory when an overcharge is processed via Supplier Returns:
- Stock is removed from the Inventory at the incorrect price
- Stock is readded to the Inventory at the correct price
This happens automatically and within seconds - no manual calculations required!
You can use the Inventory Movement Log to view the Inventory Movements associated with a Supplier Return. Two entries will be recorded - one for the removal of stock, and one for the readding of stock.
| Action | Return Status | Return From | Return Qty | Available | Faulty | On Rtn |
| Create Return | Incomplete | None | 5 | 10 | 0 | 0 |
| Start Return | In Progress | None | 5 | 10 | 0 | 0 |
| Apply Credit | In Progress | None | 5 |
-10
+10
| 0 | 0 |
| Finalise Return | Finalised | None | 5 | 10 | 0 | 0 |