Knowledge Base

Retail Express

Log in and out of POS

This article provides a step-by-step guide to help users log in efficiently, manage their sessions, and securely log out to protect sensitive business data. Whether you're starting your shift or ending it, follow these simple instructions to keep your POS system secure and functional.

Logging into POS

To access POS:

Log into Retail Express - this will open the Retail Express "Back Office" (the admin section of the site)
Click on the POS button on the toolbar at the top
The POS Login window will be displayed
Log in using authorised employee credentials by entering the User ID and Password
If you get a Password Error check you haven't got the CAPS Lock turned on, or that your browser hasn't saved an incorrect password (passwords should not be stored for security reasons).
Select the Outlet and Register (all transactions processed will be logged against these options; to change them you would need to Log Out of POS)
Click Login

Important: If you click the POS button and immediately see the POS Dashboard/Home Page (instead of the Login window) the last user has not logged out correctly. When logging out of POS you should always use the Log Out button at the top of the POS window, instead of pressing the X button on the browser. See the Log Out article for more information.

Tip: You can control what features staff can access within POS via the POS Security Features functionality. See the POS Security Features article for more information.

Shortcuts to access POS quickly

While you can access POS from Back Office, it doesn't actually require your staff to log into the Back Office first. To make it easier for your staff to access POS each day there's a couple of shortcut options available.

Create a bookmark/shortcut

To create a shortcut (note the exact steps will depend on your browser):

Log into Retail Express
Navigate to Help & Support > What is my Client ID
Make a note of this code (you will need it in a later step)
Open another tab/browser
Paste in the following URL (do not press Enter to navigate to the URL yet):
https://pos-az1.retailexpress.com.au/#!()
Highlight the Client ID located in step 2
Paste the Client ID in between the brackets in the URL and press Enter to open the page e.g. https://pos-az1.retailexpress.com.au/#!(123456778-1234-1234-123456789012)
The POS login window should appear
Add this as a Favourite using your browser below

Google Chrome
Internet Explorer
Firefox
Safari

Click the star on the right of the URL address bar
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Click the star in the top right-hand corner
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Click the Menu button in the top right-hand corner, and navigate to Bookmarks > Bookmark Current Tab (you can also press Ctrl + D to bookmark the tab)
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Click the star in the toolbar (if this doesn't appear you may need to customise your toolbars to display the Bookmarks icon)

Set POS as the Home Page

Alternatively, you can set up the browser to load the POS page automatically when the browser is opened.

Log into Retail Express
Navigate to Help & Support > What is my Client ID
Make a note of this code (you will need it in a later step)
Open another tab/browser
Paste in the following URL (do not press Enter to navigate to the URL yet):
https://pos-az1.retailexpress.com.au/#!()
Highlight the Client ID located in step 2
Paste the Client ID in between the brackets in the URL and press Enter to open the page e.g. https://pos-az1.retailexpress.com.au/#!(123456778-1234-1234-123456789012)
The POS login window should appear
Set the page as your Home Page (click here to view instructions for different browsers).

Logging Out of POS

To log out of POS:

Return to the main page of POS
Click the red Log Out button at the top
If you have successfully logged out you will return to the login screen