Knowledge Base

Retail Express

Invoice and Receipt Settings

Retail Express contains a range of configuration options related to printing Invoice and Receipts from the POS, including product attributes to display and default comments. The Invoice and Receipt Settings allow you to customize the format and details displayed on customer invoices and receipts.

Did you know?: Comments on Invoices and Receipts can be default globally or outlet specific. See the Outlet Configuration article for more information.

Configuring the Invoice and Receipt Settings:

To configure the settings:

Navigate to Settings > POS Settings > Invoice & Receipt Settings
Customise the options as required (see below for detailed information)
Click Save Changes
Log out of POS to refresh the settings (use the Log Out button at the top of the POS main window)

Important: Closing the browser window will not log you out of POS, and the changes will not be applied. See the article Logging out of POS for more information.

Configuration Options

Click to view full size

Display the Customer's Email Address on the A4 Invoice.

To access customer e-mail display setting: Settings > POS Settings > Invoice and Receipt Settings
- “Display Customer/Order Email on Invoice”
- When enabled, the email address associated with the order will be displayed on the A4 Invoice document, including Dispatch and Delivery Invoices.
- This setting is obeyed when invoices are printed/emailed from POS and also the Back Office

User-added image

Field	Details
Automatically Cut Receipt	Sends a Cut command to the Receipt Printer (supported printers only). This removes the need to manually tear the receipt on the printer.
Automatically Print Receipt	Automatically print a receipt when an order is processed. Some business may choose to deselect this option and ask the customer for their preference. Retail Express allows you to email invoices straight from POS, so where some businesses may be aiming for a more environment-friendly business this can be ideal.
Default Invoice Comments	Default comments to appear on the receipt and A4 invoices for all outlets, for example refund policies. Note: Comments can also be configured for individual outlets via the Outlet Configuration.
Display Barcode on Invoice	Print a barcode of the Order Number on the invoice. Click Here to learn about Configuring Barcode Scanners
Display Barcode on Receipt	Print a barcode of the Order Number on the bottom of the receipt (supported printers only)
Display Payment History on Invoice	Displays payments made on Invoices for identification of when and how payments were made against the sale. This is ideal when using the Layby functionality.
Display Payment History on Receipt	Displays payments made on Receipts for identification of when and how payments were made against the sale. This is ideal when using the Layby functionality.
Feed Receipt before Cut	Feeds the receipt throught the printer the specified number of lines after the receipt text before cutting. This is particularly useful when there is text that may appear close to the bottom of the receipt; increasing the number of lines ensures there is a buffer to avoid any text being potentially cut off.
Number of Receipt Prints	The number of receipts to print when an order is processed (regardless of sales status e.g. Processed, Cancelled etc).
Print Extra Receipt for Laybys	Automatically print an additional receipt for laybys, for example where a copy of the receipt is attached to the product when being set aside in storage.
Show Discounts on Invoice and Tax Receipt	Options available: Both Total and Individual Line Item Only Total Disable Show any discounts applied to the order at POS (excluding Price Groups or any other special pricing). Discounts are only displayed if a discount has been applied manually.
Show percentage discounts on Invoice and Tax Receipt	If selected percentage discounts will be calculated and displayed beside the total value of the discount.
Show Print Receipt Prompt	Used when the option "Bypass Invoice Page on Finalise" is used (managed in the Order Settings) so that when selecting to "Finalise" a sale and complete the checkout that a prompt is displayed to print the Receipt.
Show zero quantity order lines on Invoices and Tax Receipts	If selected orders with zero quantity lines will display with a strikethrough on Invoice and Tax Receipts, otherwise the lines will be omitted from the printout. These lines will still appear when viewing the order in POS.
Display Product Attributes on Invoice	Used to enable product attributes on Invoices e.g. Size, Colour
Display Product Attributes on Receipt	Used to enable product attributes on Receipts e.g. Size, Colour
Display outlet specific bank details on invoice	If enabled, bank details configured for an Outlet (Settings > Locations/Outlets > Outlets) will be displayed on Invoices instead of the Global settings. If the Outlet doesn't have bank details configured the Global settings will be used.