When updates are made to a customer account the following information is synchronised between the two systems:
| Retail Express | Shopify |
| First Name | First Name |
| Last Name | Last Name |
| Email | Email |
| Receives Email |
Customer accepts marketing
*Note: If a customer chooses to unsubscribe later, their subscription preference is not synchronised. Both Retail Express and Shopify will need to be manually updated to reflect the correct information.
|
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Note: The following information is
not integrated between Retail Express and Shopify
- If the Customer is tax-exempt
- Notes
- Tags
- Price Groups
- Loyalty
Customer places an order
Orders are synchronised between Shopify and Retail Express, however it is online orders only. Customers will not be able to see orders placed in-store.
When an order is sent from Shopify to Retail Express, the following information is updated:
- First name
- Last Name
- Company
- Phone
- Email preferences (i.e. if they have subscribed to the newsletters)
The address information is sent directly to the order itself. No changes are applied to the default customer address in Retail Express.
- Billing Address
- Address Line 1
- Address Line 2
- Suburb
- State
- Post Code
- Country
- Delivery Address
- Address Line 1
- Address Line 2
- Suburb
- State
- Post Code
- Country