Retail Express by Maropost

Why is POS not showing the correct product price?

You can troubleshoot pricing display issues in Retail Express to ensure customers see accurate prices during checkout, helping your retail operations maintain pricing integrity and customer trust. This capability helps identify why prices may display incorrectly in POS, which helps ensure transactions process at the intended prices and prevents customer confusion or disputes.

Setting up proper pricing configuration and validation enables your retail operations to maintain price accuracy, helping optimize customer confidence and reduce pricing errors. This helps retail businesses ensure consistent pricing across all sales channels while resolving issues that could impact customer satisfaction or revenue.

When a product is added to the sale, Retail Express uses the best price available for the customer by checking the following fields:

Global product prices (i.e. applies to all Outlets)
Outlet-specific product prices (the field will be shaded in red on the product's "Outlet" tab)
Product discounts
Promotional Campaigns
Customer Price Groups (both with fixed prices and calculated discounts)
If there is a Maximum Discount Rule
Note:Max discount rules can be overridden by staff granted permission via POS Security settings.

If your product is not showing the correct product price, trying checking the fields above to see if there are any fields configured matching the calculated price.

Webstore integrations use their own method for calculating product prices depending on your configured settings and the pricing hierarchy. Click here to view details on Shopify.

Purchase Orders & Suppliers:

Inventory Management:

Style On Hand Inventory - Supporting inventory management functionality
Inventory Movement Log - Supporting inventory management functionality