Maropost's Service Cloud offers a comprehensive customer service management platform that optimizes support operations and maximizes agent efficiency. This centralized solution empowers customer service representatives to effectively address customer complaints, inquiries, and support requests while maintaining exceptional service standards.
Service Cloud offers the following key attributes:
Dashboard 360 Insights
Gain real-time visibility into your support operations with extensive visual analytics. This feature presents ticket status overviews and performance metrics through intuitive dashboards, enabling agents and supervisors to monitor workloads, track resolution patterns, and optimize resource allocation for improved operational efficiency. To learn more, click here.
Seamless Ticket Creation and Management
Experience the core feature of Maropost’s Service Cloud package with our advanced ticket management system. Have a glimpse at your ticket lists created either manually or auto-generated across various channels. Agents can leverage tools, such as filters, bulk actions, and ticket modifications, to update and prioritize large volumes of tickets with utmost ease. To learn more, click here.
Unified Contact Overview
Do you wish to see an all-round contact database that consolidates customer information from various Maropost-integrated platforms? We've just got the thing for you. Maropost streamlines and displays contacts with their respective information on a single index page, with options for manual contact creation and bulk import functionality. Additionally, you can dive deeper by clicking on a contact to view detailed metrics, including purchase history, query timeline, and campaign engagement data, to acquire a complete picture of a contact’s relationship with your business. To learn more, click here.
Broad Integration Connectivity
Seamlessly connect Service Cloud with numerous third-party applications and Maropost's native platforms. These integrations enable smooth, automated data synchronization, ensuring consistent and up-to-date customer information throughout your organization. To learn more, click here.
Supervising Agent’s Privileges
With the Users & Permissions feature, admins are equipped with sophisticated user control capabilities. Admins not only can assign and glance at an agent's responsibilities but also have the flexibility to modify, grant, or revoke their access rights if needed. Admins can activate/deactivate contractual employees while facilitating smooth workforce transition, thereby adhering to optimal security protocols. To learn more, click here.
Educational Resources
Would you like to learn more about Service Cloud? Visit and read an extensive list of articles, created especially to get a more in-depth understanding of this platform and how it can be utilized to its maximum potential.