Knowledge Base

Retail Express by Maropost

Using an iPad with Retail Express

Retail Express supports iPads, which means it's easy to access your system from wherever you are.

In fact, you can even use POS on the iPad, which means your staff can roam around the store to serve your customers, or you can add additional registers in times of peak periods (and includes the ability to use hardware connected to another PC to print receipts etc).

Logging into Retail Express

To access Retail Express on your iPad you will need to do the following:

📋 Note: The steps below include information on setting your site as a bookmark on the iPad. This will ensure you can access your database easily in the future.

Open Safari on the iPad
Click the URL bar at the top of the screen
Type in the address of your database e.g. https://training.retailexpress.com.au
Press Enter. The login page will load
Click the Share icon
Click Add to Favourites
Enter a name and click Save
Tip: Enter a name that's easily identifiable e.g. Back Office
Enter your User ID and Password
Click Login
If you are using Mobile Dashboards you will be presented with the Dashboard; scroll to the bottom, click View Desktop Site (bottom right-hand corner) and OK
The Back Office will be displayed
Click POS - a new tab will open with the login screen
Click the Share icon
Click Add to Favourites
Enter a name and click Save

Tip: Enter a name that's easily identifiable e.g. POS
Enter your User ID and Password
Select an Outlet and Register
📋 Note: To print receipts etc you will need to install the Hardware Certificate on the iPad and select a Register that has been configured for hardware

You will now be logged into POS.

The next time you need to log in, access your Favourites by clicking the + icon (the list of links will be in the main section) or click the Bookmarks icon and select Favourites.

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Hardware Certificate Installation

To connect and print receipts using another computer's hardware you will need to install the Hardware Certificate on the iPad. These steps below should be followed directly on the iPad.

Download the Certificate file

Log into the Back Office on the iPad
Navigate to Help & Support > Knowledge Base to open the Knowledge Base in a new tab
Type iPad hardware into the search bar
Select the article Using an iPad with Retail Express (this article)
Download the Hardware Certificate by clicking the link above
Click Allow
Click Close
Navigate to Settings > Profile Downloaded
The profile Retail Express Root Authority should automatically open
Click Install
Enter your Passcode
Click Install
Click Done
Navigate to Settings > General > About > Certificate Trust Settings
Ensure the "Retail Express Root Authority" option has the toggle on for the setting "Enable full trust for Root Certificates"

Tip: To view this profile in the future navigate to General > Profile > Retail Express Root Authority.

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Assign Hardware to a new iPad Register

To use hardware (receipt printer, integrated EFTPOS) with your iPad, you can select from either of the following options:

Select an existing Register currently configured for the hardware (follow the instructions above when logging in)
Reassign an existing Hardware Service using the iPad (including creating a new register)

Reassign hardware to a new iPad register:

To create a new Register for the iPad:

Using a PC, log into Retail Express
Navigate to Settings > POS Settings > Registers
Create a Register
Tip: Give the Register an identifiable name e.g. iPad
Navigate to Settings > POS Settings > Hardware Services
Click the pencil icon to edit the Hardware Service for the appropriate Outlet
📋 Note: If your Outlet isn't listed you will need to complete the Receipt Printer and Integrated EFTPOS installation for that Outlet
Tick the new Register
Click the Tick icon to save the changes

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Frequently Asked Questions

Red "Error While Updating" message when opening POS

If you encounter an error when opening POS, you will need to clear the iPad's cache - the temporary storage space for Safari.

The cache allows Safari to open a previously visited web page without having to reload the page from scratch - it saves parts of it in the memory. If the page has been updated and the cache is invalidated, you may encounter this error.

Error While Updating

Either you are not connected to the internet or your browser has an issue. Please clear your browser cache (typically you can do this by pressing Ctrl+Shift_Del and select all options then click Remove) and try again.

To resolve the issue you will need to:

On the iPad click the Settings app
Click the Safari menu
Click Clear History and Website Data
Click Clear