Announcing the new Customer Mass Download/Upload
We're excited to announce the new Customer Mass Download and Upload tools - a new, efficient way of managing your customer details in bulk.
Features at a glance:
- Support for larger datasets - more than a million records
- Navigate away from the page while the download or upload is being processed - come back and check the progress bar to see the status
- More fields in the Customer Download, including survey segments!
- Additional filters on the Mass Download so you can target the customers you need e.g. select only customers enabled for loyalty, or account customers
- No more copy & paste for new customer imports - you can now map your data to Retail Express fields
- New on-screen validation and error handling to save time and resolve errors easily
- Detect duplicate emails or mobile number before uploading your data
Support for Large Datasets
To support larger datasets we've made two substantial changes:
- New CSV file format instead of the former Excel templates, allowing for efficient processing of over a million records
- Uploads and Downloads are now processed in the background - you can navigate away from the page and come back, with a handy Progress Bar showing the status
Please note, as part of the move to CSV you'll find that for some fields we include an apostrophe (') in the download (and recommend doing the same when uploading data into Retail Express). This is to avoid some programs, like Microsoft Excel, from formatting the data incorrectly e.g. removing leading zeroes, truncating the data or even changing to scientific notation. We've listed all of these fields in the Customer Mass Upload Field Requirements article.
New Filters
We've introduced a new Filtering system to the Mass Download, plus added additional filters. It's now even easier to target only the customers you need.
For example, if you need to target your Loyalty customers, the Loyalty filters will let you export only the customers in your Loyalty Programs (or even those who aren't).
New Fields
We've also modified the fields that are available in the Mass Download to make the Mass Download file more useful than ever:
- Added:
- Delivery Mobile
- Loyalty Points To Date
- Loyalty Points Redeemed
- Loyalty Points Dollar Value
- Loyalty Auto Price Group
- Account Customer Credit Remaining
- Survey Segments (Questions and Answers)
- Removed:
Customer Upload Field Mapping
Say goodbye to copy & paste when importing data from other systems - you can now map Retail Express fields to the data in your file when creating new customer records.
Simply toggle on the Retail Express fields you want to update, select your fields from the drop-down, check the preview on the right-hand side, enable duplication check for Mobile and Email (if required) and upload your file!
For a full list of Retail Express fields, including their character limits, take a look at the Field Requirements guide.
Validation and Duplication Handling
We've simplified the process of resolving errors with your data uploads with on-screen validation and duplication detection.
Duplicate detection for Mobile and Email
When uploading your data you'll be able to toggle on/off the Prevent Duplicates option for Mobile and Email. If enabled, as part of the on-screen validation you'll be warned about any duplicates that exist either in the database or the spreadsheet. You'll have the option of clearing the data from the upload or keeping your preferred customer record.
Tip: You can restrict duplicate emails in POS by disabling the "Allow Duplicates" option in Customer Settings. To provide feedback on further POS duplication requirements click here to visit our Product Portal.
The new on-screen validation makes it easy to resolve errors immediately, instead of having to edit your upload file and retry.
Depending on the error, you'll be able to:
- Click and edit values
- Select from existing values in a drop-down
- Select which duplicate to retain
- Click "clear data" to ignore the data in the upload
Accessing the new Mass Download and Upload tools
You can find the new Mass Download and Mass Upload tools under the Customers menu (formerly "CRM") and "Customer Management".
The historical Customer Mass Download and Upload tools have been renamed to "Legacy".
Click below to get started with detailed step-by-step instructions:
These new tools will be available alongside the historical Mass Download and Upload (now renamed "Legacy") so you can continue to use the tools you're familiar with while you get used to using the new ones. We'll be sure to give you plenty of notice before the Legacy Customer Mass Download and Upload are removed.