Knowledge Base

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Import Customer Passwords in Bulk

Maropost Commerce supports importing passwords to customer cards through the import wizard. If you are able to export passwords from your existing platform, you can use this method to apply those password to the correct customer cards in Maropost Commerce.

Import Customers

Start by preparing your spreadsheet import using the following mandatory fields:

Tip: A sample customer template can be downloaded here.

Field Name

Field Type

Field Description

Field Restrictions

Example Input

Username*

Text String

The username of the customer. This is the unique identifier of the customer and is a required field for all customer imports.

Max Length: 25

ABC123

Password

Text String

The customer's password. Used to login to a customer’s account.

Min Length: 12

Must include at least one of the following: upper case letter, lower case letter, number, and symbol.

Lkdshjyp763!

Populate the file with customer data from your previous site and save it somewhere handy.
In your Maropost Commerce control panel navigate to Settings & Tools > Import Data.
Select Perform Complex Import, then Start Data Import Wizard.
Upload your spreadsheet with the usernames and passwords, and click the Continue to Next Step button.
If your column names are the same as in step one, the field mapping will be done for you, so click Continue to Next Step.
Continue moving through the wizard. In the last step click the Process File Now button and Maropost Commerce will automatically update your data.

Unable to Migrate Passwords

If you have transferred across to Maropost Commerce from another platform and could not export your customer passwords from your previous solution, you can instead direct customers to their new account, and to reset their passwords.

Import your customer usernames but don't set a password for their account.
Tell your customers that you have changed website provider, and that their passwords could not be migrated for security reasons. You can then point them to the link http://www.mydomain.com.au/_myacct/forgotpwd (replace www.mydomain.com.au with your website domain) on your new website to have the system email them a new password automatically.
Add a note to the login screen on your new website with a link to http://www.mydomain.com.au/_myacct/forgotpwd (replace www.mydomain.com.au with your domain), notifying existing customers that they will need to reset their passwords to login to their accounts. They can reset their passwords using this link.