| No existing offer to update | This product doesn’t exist in the Catch catalogue yet. Complete the category and product field mapping for this product so that it can be listed on Catch.
If you have an offer on Catch already, ensure the SKUs match. |
| The product does not exist | Confirm the SKU and barcode of the product is the same in Maropost Commerce and Catch.
If the product isn't already listed on Catch, check the category mapping is correct for the product.
If you still see the error, check that the product field mapping is complete, and the product has the correct data in the mapped fields.
Please note: the above is only relevant if the 'Where would you like to manage Catch offers from' setting is set to 'Create and manage from within Maropost Commerce Cloud'.
If it is set to manage within Catch, then only making sure the SKUs match is relevant for this error. |
| Error - The attribute product-reference-value is required | Barcode on the product is missing or invalid. |
| Error - The attribute product-reference-type is required | Barcode on the product is missing or invalid. |
|
This category is unknown
The category could not be identified
| This error occurs when you have an existing Catch account using CSV uploads. Reset your Catch product mapping using the steps here. |
| Error - The attribute xxxx is required. | This error can occur when you have mapped an item specific to a required field that doesn't have a value. Check that the item specific is the correct field and add a value or change the field mapping. |
| Error - The attribute 'variant-id' (Variant ID) is required | This error occurs when the "Variant Size Value" or "Variant Colour Value" fields aren't mapped (or are mapped incorrectly) in your Catch > Field Mapping under the product discovery settings. Map these to your Colour and Size specifics to list. |
| SKUs with same variant ID belong to different existing staging products. | The products were originally sent through to Catch in 'single' format, or the variations you're sending don't match what Catch displays.
Catch currently cannot handle updating from a single product to variation, or adding variations. Please contact Catch for further advice on how best to handle this issue for your situation. |
| Feed has been WAITING since yyyy-mm-ddThh:mm:ssZ. Force processing. | If this issue persists contact customer support with the product SKU for investigation. |
| Feed has been TRANSFORMATION_WAITING since yyyy-mm-ddThh:mm:ssZ. Force processing. | If this issue persists contact customer support with the product SKU for investigation. |
| The discount_price field has an invalid range | The price must be $5 or more. This is a minimum set by Catch. |
| Offer update last received at yyyy-mm-ddThh:mm:ss | This is not an error, and is safe to ignore. Maropost Commerce only updates your listings when they change. If you need to force a change, try editing the listing description. |
| Product not writable by seller, forbidding update. | This errors is most often caused when you don't control the listing description on Catch, and is safe to ignore. |
| Processed in offers feed xxxxxxx. If product is new, may be waiting for product approval. | This is not an error, but a notification to let you know that the products is waiting to be approved by Catch. If this message persists, please contact Catch to find out the status of the approval. |
| Reference type UPC with value "xxxxxxx" is invalid. | Catch has detected an error with the UPC field, either the format is incorrect (e.g. not enough characters, contains letters) or it is not a registered barcode. |
| Existing product variant structure differs; cannot update | This usually occurs when a variation product is listed and approved, and then the variation structure changes (e.g. colour and size changes to just colour). Because Catch won't let you change these details, you will need to delete the product in Catch so that it can be listed again correctly. More info on the Catch website here. |
| The product linked to the new offer is different from the product linked to the existing offer. | This error occurs because Catch has determined that you are trying to change the product linked to an existing offer, possibly because the SKU or barcode (UPC/EAN) has been changed in Maropost Commerce. To resolve this, you must delete the existing offer, wait 24hrs for the Catch system to clear the data, and recreate the offer on the new product. |
| The price field has an invalid range | Products on Catch need to have a sell price of at least $5. Consider selling multiples of the product using kits if your price is under $5. |
| The state of the product is unknown. | "State" refers to the product's condition. This error means that no value was provided for the "offer state" field, which is a required field.
Make sure to map this field to either a static value that will apply to all listings, or to a Maropost Commerce custom product field with a valid value in it. |
| The format of field "click-and-collect-eligible" is not correct | This field is not mapped, or mapped incorrected. Navigate to Catch > Product Field Mapping. Expand the Category specific product fields, and set the Click and Collect Eligible field to Type in a value. Enter False as the value and Save. |