You can reconcile transactions between Maropost Commerce and the 3rd party apps it integrates with using the inbuilt reports and export logs.
Reconciliation Reports
The reconciliation report compares data that already exists in your 3rd party app, with the data that exists in Maropost Commerce. Where there is a discrepancy, Maropost Commerce will flag the discrepancy on the reconciliation report.
To access the reconciliation report:
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In your Maropost Commerce control panel, navigate to your accounting integration (Xero/MYOB etc) and select Logs & Reports.
You can use the report to reconcile:
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Click either Invoice Reconciliation or Payment Reconciliation (in the Reports section) to access the report you wish to see.
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Click on the Generate button to import the latest data from your 3rd party application. This may take several minutes to complete if you have a large amount of data.
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You can now review the results of the report and proceed with reconciliation. How you reconcile transactions will differ depending on your individual circumstances, so consult your bookkeeper or an accounting professional for advice.
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To edit or take actions on any of the transactions, check the box next to the records, and at the bottom of the page click the With Selected button.
You will see options to export the records, change the reconciliation status, or delete the selected record(s) permanently.
Review Import and Export Logs
Maropost Commerce logs all data that is exported to and imported from your 3rd party applications. To access the export logs:
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In your Maropost Commerce control panel navigate to your accounting integration (Xero/MYOB etc) and select Logs & Reports.
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Click either Export Logs or Import Logs (in the Logs section) to access the report you wish to see.
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You will now see a list of the transactions exported/imported, and their status. Each transaction is categorised on different tabs for Invoices, Payments, Customers and Products.
Tip: You can use the filter at the top of the page to filter by transaction type and status (e.g. failed transactions).
A red label indicates the number of failed transactions in that category.
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Maropost Commerce stores the response from the 3rd party app in the export log. If a transaction fails (e.g. the 3rd party app rejects the order you are trying to export) you will see this failure in the export log.
Maropost Commerce will automatically try to export failed transactions for you at scheduled times, but you can also re-export transactions manually.
On the right hand side of each transaction click the Export button to attempt to send a failed transaction to your 3rd party application.
Successfully exported transactions can also be sent again by clicking the Re-export button.
