| Error 17470: For security reasons, please log in again. | eBay has detected a security issue and needs you to authenticate Maropost Commerce access. | Regenerate your eBay Setup Token using the steps here. |
| Inconsistent postage parameters | This is an issue with the shipping settings in the eBay Listing Template for this product. |
- In your Maropost Commerce control panel, navigate Products > View Product.
The Product page displays. - Select the relevant product.
- Within the Product edit page, click the List to eBay link.
- Click on the link to the Listing Rules Template within the Active eBay Listings section.
- Click the Shipping tab.
- Scroll down to the Domestic Shipping section.
- Within the Services section, if you have selected 'Calculated by eBay', you will need to select the eBay shipping service from the dropdown.
- Click the Save button.
|
| Error 515: The quantity must be a valid number greater than 0. | The stock on hand for the product was a negative number at the time error was generated. | Ensure the Qty In Stock for this product is a positive number, or if there isn't a need to count stock for this product, you can set it as a virtual product. To do this:
- In your Maropost Commerce control panel, navigate Products > View Product.
The Product page displays. - Select the relevant product.
- Within the Product edit page, click the Stock Control link.
- Within the Stock Control section, update the Inventory Policy to Don’t Track Inventory For This SKU.
- In addition, confirm the Listing Rules Template has the Max Qty To List set higher than '0' (This is found at the bottom of the Categorisation & Listing Rules tab).
- Click the Save button.
|
| Potential duplicate listing for Item XXXX (SKU:YYYY) on listing #ZZZ. Record Skipped. | eBay has detected that this product title & description matches to another product you have listed. | To list the product, you will need to alter the product name and description. To find the product it is similar to, use the #ZZZ in the error message, as it is the Listing ID.
- In your Maropost Commerce control panel, navigate eBay > Active listings.
- Search for the Listing ID.
- Select the Custom Label to open the product.
- Change the product name and description to correct the issue.
|
| Variation specific name exceed limit 5. (Error 21916579) | eBay limits the number of specifics on child products (variations) to 5. You can still have more than 5 specifics on the parent product. | Remove or hide any unnecessary specifics on all child products so that you have five or less specifics on each product. |
| XXX is a parent product. Record Skipped. | This product has variation (or child) products but the eBay Listing Template has not been set to allow variation products. |
- In your Maropost Commerce control panel, navigate Products > View Product.
- Click on the relevant product.
- On the Product edit page, click the List to eBay link.
- Click on the link to the Listing Rules Template within the Active eBay Listings section.
- Click the Categorisation & Listing Rules tab.
- Scroll to the Variations section.
- Click the Variation Listing Template checkbox
- Click the Save button.
If you have some products with variations and some without, you will need to use different listing rules templates
|
| Category does not support item variations. | The eBay category you have selected for this product does not allow products with variations (products with children). There are some eBay categories that doesn’t allow variations, however, most times it means that the categories need to be setup or the latest categories need to be downloaded from eBay. |
1. Check the Listing Rules Template to see which eBay category option has been selected. Open the product and go to the List To eBay section. Click on the link to the Listing Rules Template under Active eBay Listings.
2. Click on the Categorisation & Listing Rules tab and in the Categorisation section, check the setting for Use category mapping?.
3. If Use category mapping? is selected, check to see what category the product has been assigned to it.
4. Open the product and scroll down the the Categorisation section and note the category. For instructions on category mapping, see our in depth article.
5. If Use Category Mapping? is not selected, go to the List To eBay section for the product.
6. Under the eBay Category column, click on the pencil icon top view the primary eBay category. For a list of which eBay categories allow variations, check out this eBay article, Which categories can have listings with variations?.
7. If your listing does support variations and you believe this to be incorrect, you may have outdated eBay categories and will need to be updated. To do this in Maropost Commerce, follow the steps to update your eBay categories.
8. If your category does not support variations, you will need to choose a different category or list the child products individually.
|
| Error 21917100: No rate table has been created. Please create the rate table. | In your eBay Listing Template you have selected to use the shipping rates table set up in your eBay account. | If you want to use the shipping rates table in eBay, follow the steps in our eBay rates table shipping to set it up correctly. If you want to use a different shipping option, go to the Listing Rules Template linked to that product. Select the Shipping tab and scroll down to Domestic Shipping. Next to How do you charge for shipping? select another shipping option other than Use My eBay Domestic Rate Table and Save. This change will affect all listings linked allocated to this template. |
| Error 21917158: We noticed that you don’t have a payment method set up with your eBay account. As soon as you take care of this, you’ll be able to list more items. | This is an error from eBay. You need to set the payment method to pay your eBay fees. | To add a payment method for your eBay fees, follow these steps in eBay’s article. |
| You can’t require immediate payment when you’re using Freight postage. (Error 21919148) | The eBay listing rules template for this product has the shipping option Freight: Large And Bulky Items selected, and Require Immediate Paypal Payment checked. | These two options are not compatible due to eBay’s functionality of freight listings. To rectify, either use a different shipping option under the Shipping tab, or turn off Require Immediate Paypal Payment on the Payment & Returns tab. |
| Input data for Brand tag is invalid or missing. (Error 37) | Either eBay requires a brand for this listing or the brand used is not in eBay’s brand list. | To fix, check the Listing Rules Template to ensure that Brand is mapped on the Field Mapping tab. If it is, to the Naming & Visibility section of the product details and change the Brand value and try listing again. |
| Source picture uses an unsupported colorspace. (Error 21919010) | The JPEG product image uses the CMYK color space. This is not supported by eBay and some web browsers. | To fix, you will need to convert the image to the RGB color space and upload the image to your product in Maropost Commerce. Most good graphic editing programs can do convert between the different color spaces such as GIMP or Photoshop. For more information on the image requirements, check out eBay’s Photo Requirements to Remember. |
| Your listing cannot contain javascript (“.cookie”, “cookie(“, “replace(“, IFRAME, META, or includes), cookies or base href. (Error 353) | eBay does not allow certain website features in product listings. Certain parts of the Javascript programing language cannot be used and also frames. | If you have a Google Map or YouTube video embedded in your product description (or eBay Design Template), both use the IFRAME tag. The workaround for a YouTube video is to use the old embed code. YouTube no longer has the code generator on their site but you can generate the code using this online tool:Valid XHTML YouTube embed code generator. There is currently no workaround for Google Maps other than to convert the map into an image. If your description (or eBay Design Template) contains JavaScript commands .cookie, cookie() or replace(), they will need to be removed. |
| Error 107: The category isn’t valid, select another category | This is because there is a secondary category setup in category mapping that is not allowed for this type of category. It can also be caused after eBay makes changes to their categories. | To remove the secondary category, navigate to eBay > Category Mapping and find the category your product is assigned to. In the Secondary eBay Category column remove all selections.To update the eBay categories on your Maropost Commerce account please follow the steps in our knowledge base here |
| Error 21916281: To list this item, you need to accept PayPal or other approved electronic payments as a payment method. Record Skipped. | A mandatory payment method has not been setup in the listing rules template. | In your Listing Rules Template, select the Payments & Returns tab and select one of the mandatory Paypal or Visa/Mastercard payment options. If this doesn’t resolve the problem, you should also download the latest eBay categories. |
| Error 193: Start Price is lower than item cost. | This product has a cost price entered against it which is higher than the price you’re trying to advertise it for. Our system automatically blocks these as a precaution. | If this is an error on the product, please modify the pricing so that the Cost Price is actually lower than the price you’ve assigned in the Listing Rules Template, on the Field Mapping tab. If you’re wanting to advertise this for lower than the cost, you can change an advanced configuration setting called EBAY_COSTCHECK. You’ll find this in the Setup & Tools > All Settings & Tools > Advanced Configuration menu. |
| Handling time is required. Record Skipped. | The handling time in shipping has not been defined in the listing rules template. | In the Listing Rules Template, select the Shipping tab and scroll down to Domestic Shipping section. Ensure a Domestic Handling Time is selected. |
| Error 21916884: Condition is required for this category. (#1503) Cannot revise eBay Listing #XXX on eBay. | The fallback category used in the listing template does not have conditions set. Please change this category to avoid this error. The secondary cause for this issue is because the Ebay Store Category has not been set. | In the Listing Rules Template, select the Categorisation & Listing Rules tab and change the Fallback Categories and Save. To ensure this is successful, Item Condition should re-appear under Specifics section. |
| Error 21919136: Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details. | There are several ways this error can occur: The image is not mapped in the listing rule templates, the image doesn’t exist in Maropost Commerce, or the image has become corrupted. | The first thing you should check is the image mapping on your listing rules template. Navigate to the eBay > Listing Rule Templates menu and open the template. Select the Listing Design & Images tab, and check that images are mapped as per our instructions here. If the image mapping is setup correctly check the product to make sure it has full sized images available. You can do this by clicking the green eye icon when you hover your mouse over the image in the product. If you get an error saying Could Not Open Image it means there’s no full sized image for this product on the server or it has become corrupted. Please try uploading the image to the product again. |
| Warning 21916970: Seller is not eligible to list a discounted item | This warning means that your account is not one that eBay has supported for strike-through pricing. Therefore you cannot use the discount price fields in the eBay pricing section on eBay listing templates. | Contact eBay through our form to request strike through pricing on your account. |
| Description is required | Product description is not being sent to eBay. | Open the listing rules template and select the Listing Design & Images tab. Make sure a design is selected, as this is where the description is passed from Maropost Commerce to eBay. |
| Error 37: Input data for tag item.CrossBorderTrade is invalid or missing. Please check API documentation. | You can only select United States for some categories. US listings that offer shipping to Canada, North America, or worldwide are automatically returned on eBay.ca at no extra charge, so US listings that offer shipping to these locations do not need to specify Canada as a Cross Border Trade country. | When cross-border trading, deselect Canada as a shipping option. |
| Ebay category showing as incompatible | This issue occurs because the categories are out of date and need to be updated. | Follow the steps in our article on updating your category data. |
| The eBay title is showing as 0. | This issue is caused by using the incorrect function in field mapping. | In your Listing Rules Template on the Field Mapping tab, look for the heading Product Title. If you are joining fields together, ensure that you only use the Join to operator. |
|
Error 2190899: Please enter the package dimensions for the given postage services.
Error 37: Input data for tag PackageLength is invalid or missing. Please check API documentation.
The package weight is not valid or is missing. Provide a valid number for the weight
Please enter valid dimensions for your package
| In your Listing Rules Template you have selected Calculated By eBay or Use My Domestic eBay Rates Table. The shipping dimensions set in Maropost Commerce are missing or incorrect. | Open the rules template in the eBay > Listing Rule Templates menu and go to the Shipping tab. Under the Dimensions, Packaging & Handling section you will need to ensure:
1. Use Item’s Shipping Weight is checked.
2. Package Size is selected (mailing box or padded satchel usually).
3. Use Item’s Shipping Dimensions is selected for the Dimensions. Once set up, revise the listing. If this doesn’t resolve your issue check that the product (including any child products) all have their dimensions filled in.
|
| Error 240: The item can’t be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. | Listing may contain titles and/or description which contain illegal words or your eBay account may not be up to standard to continue listing. | Check for prohibited words throughout your product including the name and description. See eBay’s offensive policy. Some eBay sites will also block descriptions containing ‘brand’ names or conflicting information. Eg. mentioning Apple in a description of a Android product (This policy changes from different eBay sites). We recommend deleting your description and adding limited information to test this issue. You should also contact eBay directly to ensure your account is not limited or restricted in any manner. |
| Error 38: Your application encountered an error. This request is missing required value in input tag. | Shipping destinations have not been populated within your listing rules template for international shipping. | On the Shipping tab of your Listing Rules Template, scroll down to International Shipping and select postage destinations from the available checkboxes. |
| Primary Category is required. Record Skipped | Category Mapping has not been setup or it is incomplete. | Under eBay > Category Mapping map your products under Primary eBay Category heading. Sometimes issues occur when the leaf/subcategories have not populated. To rectify this, please follow the instructions here to complete or setup your category mapping. |
| Cannot create variations. No variation specifics defined.Record Skipped. | Specifics need to be set on the child products so they can be differentiated by eBay on the listing. Example: Adding the ‘Size’ specific so customers can choose which size of a product they want to purchase. |
In the parent parent, scroll down to Product Variations heading and ensure there are specific names, and unique values, set for the variations. If not, click the pencil icon and add specifics. If the products have specifics, go to Products > Product Specifics and review the column Hide From eBay. If the fields are set to Yes you will need to set these to No so the specifics can be used.
If the product is not a variation parent, open the rules template on the Categorisation & Listing Rules tab. Clear the Variation Listing Template checkbox or assign a rules template that is configured for individual products.
|
| Your selling privileges have been temporarily restricted. | Your listings have violated eBay’s terms and conditions and your account has been restricted. | This will affect your ability to revise/update/add new listings in eBay. Please contact eBay directly as this is a restrictions that is outside Maropost Commerce's range of support. |
| Invalid variation | A common reason for this error is due to invalid specific values for the eBay category. Example: Trying to list a product with the specific ‘Navy Blue’ when only ‘Blue’ is an acceptable specific. | Check acceptable specifics by going into the Listing Rules Template and click on Categorisation & Listing Rules tab. Under your Fallback Primary Category click on the link underneath to view acceptable Specifics for the particular category. Make sure to check secondary categories as well. |
| Error 10029: Title or subtitle cannot be revised for auction listings that have at least one pending bid or are ending in less than twelve hours, and for fixed price listings that have at least one quantity sold or have a pending best offer | Listing is either an auction with less than 12 hours left or a fixed listing with Best Offer option enabled. | If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending best offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. |
| Error 21916320: The return policy cannot be changed or removed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer. | Listing is either an auction with less than 12 hours left or a fixed listing with ‘Best Offer’ option attached. | If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. |
| Error 21916923: Pictures cannot be edited because this listing has pending offers, or the maximum number of pictures has been reached. | This is caused by a pending offer on a fixed price listing with the Best Offer option enabled, or by attempting to add more pictures when the maximum available has been reached. | If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. If you have maximised the amount of available photos for the listing, remove them from the image mapping on your Listing Rules Template and revise the listing via Maropost Commerce. |
| Error 10041: Postage Carrier cannot be revised if the item has bid or active Best Offers or is ending in 12 hours. | Listing is either an auction with less than 12 hours left or a fixed listing with the Best Offer option attached. | If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending best offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. |
| Error 10028: Item location cannot be revised if the item has bid or active Best Offers or is ending in 12 hours. | Listing is either an auction with less than 12 hours left or a fixed listing with the Best Offer option enabled. | If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. |
| Error 21916743: Item specifics cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer. | Listing is either an auction with less than 12 hours left or a fixed listing with ‘Best Offer’ option attached. | If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again. |
| Error 17: This item can’t be accessed because the listing has been deleted, or you’re not the seller. | Item has been deleted and is yet to disappear from the Maropost Commerce system or the item is attempting to revise using a template that’s not associated with the eBay Store. | Check if the eBay Item # has been deleted on eBay. If so you will not be able to revise or end listings in Maropost Commerce. To delete this listing from Maropost Commerce, follow the steps in our associated article. If the eBay item # is still active, you may need to check your template settings to ensure the correct store name is set up. You are not able to transfer a listing from one store to another. |
| Error 21916672: The tags xxxx is/are disabled as Variant. | The fallback category used in the listing rules template does not support the variation mentioned in the error. For example, if your products are shoes and Size is the variant, the category may not support Size. | In your Listing Rules Template, go to the Categorisation & Listing Rules tab and change the fallback category with a supported variant. To check what variables are available in the fallback category click the button. Some variants may also may be limited by its values as well. For example, Size may be limited to 10, 11, 12, 13, 14 and will reject values outside of this range. If you continue to have issues, try changing the wording of the specific to something else as a work around, e.g. Shoe Size. |
| Error 21853:Image Not Found | The picture has not been uploaded to eBay. |
1. Ensure the image is not corrupt or too small.
2. Some images use CMYK color space. This is not supported by eBay and some web browsers. Simply edit the picture and save in a new .jpg format and attempt to upload again.
3. Check the images are mapped on the Listing Rules Template
|
| 1104: Cannot upload image | The picture has not been uploaded to eBay. |
1. Ensure the image is not corrupt or too small.
2. Some images use CMYK color space. This is not supported by eBay and some web browsers. Simply edit the picture and save in a new .jpg format and attempt to upload again.
3. Check the images are mapped on the Listing Rules Template
|
| Error 21919188: This listing would cause you to exceed the amount you can list. You can list up to xxx more in total sales this month. Please consider reducing the starting price or request to list more. | eBay sets seller limits on the amount of items and the dollar value that you can list every month. | You can apply to us to have your seller limits increased and we’ll forward the request onto eBay. Contact our support team via email to request an increase to your limites. Be sure to include your ebay user ID, and confirm PayPal is linked to your eBay account. This takes approximately 3-5 business days. We also suggest reviewing the quantity of stock you are listing so these limits are not easily reached. This can be changed on the Categorisation & Listing Rules tab of your templates, at the bottom of the page in the Max Qty To List field. |
| Error 21916734: Variation pictures cannot be removed during restricted revise | This error will occur when the product images that we’re trying to push through to eBay don’t match up with the variation images in the listing. There are several possible causes:
1. Child products have been removed from the product in Maropost Commerce which still exist in the listing on eBay.
2. Variation specifics have changed on the product in Maropost Commerce, and they no longer match the listing on eBay. Images on eBay are linked to the specifics, and so they need to match between Maropost Commerce and eBay.
3. Images for the child specific are being ignored.
|
1. If there are child variations that have been removed from the parent product you will need to add these variation products back onto the parent in Maropost Commerce, so their photos can be uploaded again.
2. If your child products specifics don’t match eBay any more, update the specifics (which are case sensitive) in Maropost Commerce to match your listing on eBay.
3. Check the configuration of Ignore eBay variation images for specific names under eBay > Setup & Tools > Settings. If the same specific from the child products is set up here, remove it and try again. Conversely, if isn’t set up try adding it using a semicolon (;) to separate it from other values.
|
| Error 21916608: Variation cannot be deleted during restricted revise. | This error occurs with product variation listings. Changing the specific name is not allowed on active listings. | Open the product and scroll down to Product Variations. The specific name and values on the product must match the eBay listing specifics exactly. Click the edit button (the little pencil icon) and rename the specifics and revise the listing again. |
| Error 73: Please enter a valid starting price for your item (eg. AU $1.00). | There is no price set for the listing in the product. | In the product, scroll down to Pricing & Tax and ensure a price has been entered. If the problem still occurs, go into the Listing Rules Template and click on the Field Mapping tab. Ensure the Start Price is mapped correctly. By default this is set to Price (A). |
| Warning 21917089: Revising bin price will end the promo sale on this item | When revising an active listing that is on promotion through Markdown Manager, changing the original item price or the shipping price during a revision will end the promotional sale. | Go to eBay > Setup & Tools and select Settings. Untick Force update of description for items on sale to prevent Maropost Commerce from overwriting the sale price. |
| eBay ListingServer Error: Code point \\u001C is not a valid character in XML at /Integration/Ebay.pm line XXX | You have invalid or non-standard characters in your listing. | Check your titles and descriptions for invalid or non-standard characters in your listing. If you are using a data feed, the feed may be in an invalid format or corrupted. |
Error 10027: Cannot change an auction to private or vice versa.
Error 10027: Cannot change an auction to private or vice versa if the item has bid or is ending in 12 hours. | This error is caused by a setting on your Listing Rules Template, on the Categorisation & Listing Rules tab, called Private Auction.
It may also mean that the item is on sale with markdown manager, and is in restricted revise until the sale ends. | This setting will need to be toggled to allow this listing to revise correctly, but for a long term solution you should.
1. Clone the template from the eBay > Listing Rule Templates menu.
2. Change the Private Auction setting on the new template.
3. Move the listing to the new template. This will prevent other listings on the original template from generating error because of the change.
|
| Error 10007: Sorry, something went wrong. Please wait a moment and try again. | This is an internal error with eBay's API. | Because the error is on eBay's side there's no steps to resolve the issue. If you've manually run a process and received this error, try running the process again later. If this error occurred on an automated process Maropost Commerce will retry automatically with a future scheduled process. |
| Error 21919301: The UPC field is missing. Please add UPC to the listing and try again. If you’re using a mobile app, make sure you have version 5.1 or higher. | UPC is a required field in eBay, and without it your listings can’t be revised. The error indicates that either your product don’t have a UPC, or it is not set up in the field mapping of your rules templates. | Please check the product to make sure the UPC field is populated. You’ll find this field in the Warehouse & Picking field of the product. If your product has variations, please check the child products instead. If the UPC field has information in the product you will need to check the rules template’s field mapping. Navigate to eBay > Listing Rules Templates and click on the template ID. Select the Field Mapping tab, and then click Show Optional Fields to view the UPC configuration. If there is no column set, please assign it the same field from your product where the UPC is set up. You can then Save & Revise the listing. |
| Error 21919101: Supplied value for Name in ModifyNameList container does not exist in Multi-SKU item. | The listing has illegal characters in the item’s variation specifics. Commonly, when using the & symbol, this is converted to HTML and and is not recognised as matching the listed specifics. | From the product level, go to your child products and change the specifics to ensure you are using legal characters. For example: Size & Colour to be changed to Size and Colour. You may be required to end the listing altogether and relist with the new specifics. |
| Error 10019: Inconsistent postage parameters. - One or more parameter values in the input request are invalid. Check the response for Error Parameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request. (#10) | This occurs only when listing domestically and internationally, and comes from the compatibility of the insurance fees added to an invalid shipping type. | To fix this, simply go into your Listing Rules Template and select the Shipping tab and check if an insurance fee has been added. It’s important to note that an insurance fee can only be specified when using Flat Rate shipping. If issues still occur, try setting your domestic and international shipping types to be the same. For example, if you are using flat rate shipping for domestic shipping, use flat rate shipping for your international shipping in the listing rules template as well. |
| Error 932: Auth token is hard expired, User needs to generate a new token for this application. | Your eBay access token has expired and needs to be renewed. These tokens have a limited life, and need to be refreshed approximately every 18 months. | To correct this issue, please follow the steps in our knowledge base here. |
| Error 786: Start Price is required. Record Skipped. | This error occurs when either the product or rules template cannot determine the price to be advertised on eBay. | Open the Product, and scroll down to Pricing & Tax section, to ensure a price has been set on the product. If the problem still occurs, go into the Listing Rules Template and click on the Field Mapping tab. Ensure the Start Price is mapped to the relevant price field (By default this is set to Price A). |
| Error 588: Your weekly selling activity limits have been exceeded, or the user has not registered as a seller. Please check eBay for selling requirements. | eBay limits how much you can sell with an item and dollar amount limit. You may also see this error if you have a new eBay account or have never sold anything on eBay before. | To check you have a seller account, follow this link to get to the setup process. To check if you’ve reached your seller limits log into eBay and go to My eBay > Selling Manager Pro. Scroll down to the section titled Monthly selling limits to see if you’ve reached your dollar or item limit. If you have reached your selling limit and would like it increased, please contact our support team with your eBay username, confirming that you have a verified PayPal account linked to your eBay account. We will then arrange for your limits to be increased. |
| Warning 20169: Invalid store category ID, xxx, since it is non-leaf. So item has been listed to the ‘Other’ store category. | This error indicates that your category mapping is incomplete for your eBay store. eBay doesn’t allow you to list in a store category that is not the final level (or leaf). | To rectify this, please follow the instructions here to complete or setup your category mapping. |
| Error 21916603: Variation specifics can’t be changed in restricted revise. | This error usually occurs when the specifics on the child products in Maropost Commerce no longer match the options on eBay. Once you have a sale recorded on a variation listing, eBay no longer let you remove variants, or change the variation specifics. This includes spelling and capitalisation changes as well. |
1. Check the options on eBay have corresponding child products in Maropost Commerce. If not, create products in Maropost Commerce to match the options in eBay.
2. Make sure none of the child products in Maropost Commerce are inactive, if they appear on the eBay listing. Even sold out products need to be active. If any are, make them active and try revising again.
3. Ensure the specifics in Maropost Commerce have the same spelling and capitalisation as on eBay. Fix any inconsistencies then try revising.
4. Confirm that the product specific is not hidden from eBay. You can check this by going to Products > Specifics and searching for the specific name. If the Hide From eBay field says Yes, change it and try revising again.
|
| Error 21916587: Missing name in the variation specifics or variation specifics set. | This error usually occurs when the specifics on the child products in Maropost Commerce no longer match the options on eBay. Once you have a sale recorded on a variation listing, eBay no longer let you remove variants, or change the variation specifics. This includes spelling and capitalisation changes as well. |
1. Check the options on eBay have corresponding child products in Maropost Commerce. If not, create products in Maropost Commerce to match the options in eBay.
2. Make sure none of the child products in Maropost Commerce are inactive, if they appear on the eBay listing. Even sold out products need to be active. If any are, make them active and try revising again.
3. Ensure the specifics in Maropost Commerce have the same spelling and capitalisation as on eBay. Fix any inconsistencies then try revising.
4. Confirm that the product specific is not hidden from eBay. You can check this by going to Products > Specifics and searching for the specific name. If the Hide From eBay field says Yes, change it and try revising again.
|
| Error 21919302: Brand has an invalid value of Other. Enter a valid value and try again. | This error usually occurs when the brand is defined as Other, on the listing rules template |
1. Open the listing rules template, and select the Categorisation > Listing Rules tab
2. Scroll down to Brand and change it from Other, to -
3. On the Field Mapping tab, map Brand to the brand field of your products.
4. Save the rules template, and try listing again.
|
Error 21918014: This listing is a duplicate of your item: item name and number. Use a multi-quantity fixed price listing to list these items. | This error occurs when a product you're trying to list is alreadly listed on eBay, or has the same title and description of a listing on eBay. |
Check to see if this item is already listed by searching in eBay > Active Listings by the listing ID in the error message. If the SKU on the listing matches the one you're trying to list, it is alredy listed. If it doesn't match, compare the two products to see if the title and description are the same. If they are, change the title of the product you're trying to list so it is distinctly different.
|
| Remove HTTP content from your listings | eBay has detected non-HTTPS images or content in your eBay listing. | Check the product description for embedded or linked images that have a http URL, and change them to https. |
| Remove contact info and/or links to non-eBay websites from listings | eBay has detected that you have a link to a non eBay URL in your listing, or it contains outside contact information. | Check your product description and listing design for any URLs to websites, or any contact information and remove it. eBay will also raise this error if you have the text "Visit our Website" or similar. |
| UPC has an invalid value of "xxxxxxxxxxx". | eBay has identified that the UPC on the product you're trying to list is incorrect. | All UPCs are 12 digits long, so check that the correct data has been entered on the product. If it is, confirm that the listing rules template field mapping is set up to read the correct product field. |
| "xxxx" products have a registered GTIN. Please enter a valid GTIN that matches your item. | The product you're trying to list is part of eBay's product based shopping experience, and requires a GTIN. | Open the product and add the appropriate GTIN (UPC, EAN, ISBN, ePID) to your product. Check that your listing rules template is set up to read the correct field on the field mapping tab. |
| Error 219221: Incomplete data provided for Phone1. Phone number entries consist of three parts; PhoneCountryCode, PhoneAreaOrCityCode, PhoneLocalNumber. Please make sure values for each field have been supplied. | This error usually occurs when the phone details have been incorrectly entered in a listing rules template. | Open the rules template associated with this listing, and click on the Payments & Returns tab. At the bottom of the page, in the Contact Pone Numbers section, check that the country, area code, and phone number fields contain the correct information. These details are optional, so if you're still having errors, try deleting the information and try listing/revising again.
If you still get errors it may indicate there is incorrect information stored in your eBay account. Log into eBay and check your business details for accuracy. |
| Warning 21917164: This product belongs to a different category, so the category has been changed. | This message appears when the product you're listing/revising is registered in a different category than the one you've selected. | To stop receiving this warning check the category your product has listed to on eBay, then update your category mapping to match it. If you believe it is registered in the wrong category, contact eBay to report the situation to their support staff. |
| Cannot list item xxxx. eBay Listing ended within 1 hour. Record Skipped. | eBay is blocking the product from being listed. This can occur even if the listing has been ended for more than an hour. | Find the ended listing in the eBay > Ended Listings page by searching the product SKU. Open the listing, and click the Mark as Completed button. You should then be able to list the product successfully. |
|
Error 21916591: A variation could not be found for the given SKU number XXX.
Invalid variation XXXX price
|
This error occurs when a variation is inactive in Maropost Commerce but still exists on eBay.
eBay cannot list a variation product without a price.
|
eBay does not let you remove variations from listings. Change the product back to Active in Maropost Commerce and the listing will revise successfully.
Check the variation product has a price for the customer group that is mapped in the Field Mapping of your listing rules templates.
|
| Warning 21920200: Return Policy Attribute RefundOption Not Valid On This Site | This warning occurs when a returns option is selected that doesn't exist in eBay anymore (e.g. return within 14 days). | Ensure the Item must be returned within is set to 30 days, and leave the Refund will be given as field blank. |
| 566702: x out of x item has already been listed to eBay. Please revise your listing instead of creating a new listing. | This product is already listed on your eBay account. The error occurs because eBay doesn't allow duplicate listings. | Locate the existing listing in eBay > Active Listings and searching by the SKU. You can then update the listing to use a new rules template, or assign it a new product depending on your desired result. |
| Error 21919474: Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing. | This listing was created with another integration that uses a different eBay API. | Because the API used is not the same as the one Maropost Commerce uses, the listing cannot be managed through Maropost Commerce. You will need to manage it manually in eBay, or end the listing and relist from Maropost Commerce. |
| Error 120: Before you can list this item we need some additional information to create a seller's account. | Your eBay seller account is not set up correctly, and requires a payment method for your eBay seller fees. |
Log in to your eBay account and ensure you have a valid payment method for your eBay seller fees (usually PayPal). More information can be found on eBay here.
You can also try to create a listing from within your eBay account, and eBay should direct you to add a payment method.
|
| At least one valid postage service must be specified | eBay hasn't identified any shipping methods for the listing. |
If you use business policies:
Go to business policies (for eBay Australia the URL is: https://www.bizpolicy.ebay.com.au/businesspolicy/manage), check that the postage options are all selected and correct. Save the policy in eBay.
Revise the listing from Maropost Commerce.
If you don't use business policies
Check the Shipping tab and ensure that a eBay Shipping Service and Rate is provided. This will affect Flat rate, Calculated by eBay and Domestic Rate Table. A service must be selected in order to prevent the error.
|
| Error 21916720: Cannot list with both product listing details and item compatibilities. Either provide product listing details or manually specify item compatibilities. | eBay's catalogue details can't be used with parts compatibility. |
Open the product and go the the List to eBay section. If you want to use your parts compatibility information, clear the Include Product Details checkbox, then save and revise. If this checkbox doesn't appear enable the INCLUDE_EBAY_PROD_DETAILS advanced configuration.
If you'd rather use eBay's catalogue details, remove your parts compatibility information on the product.
|
| Error 21919303: The item specific Type is missing. Add Type to this listing, enter a valid value, and then try again. | eBay requires the item specific Type for this listing. |
Add the "Type" specific on the product in Maropost Commerce, ensuring that the specific name matches exactly what eBay expects, i.e. "Type" and not "Types" or "Camera Type“. Add "Type" to the rules template on the Categorisation & Listing Rules tab. Set it to Static Value with the value left empty (so that it pulls the data from the product).
For the specifics to map automatically the eBay category and specifics data must be up to date. See here for instructions on how to update your categories.
|
| "Error 21916013: This Token has been revoked by App. The end user must complete the Auth & Auth consent flow again to generate a valid token. | Maropost Commerce's permission have been removed in eBay, or your control panel URL has changed. | Renew the setup and authorisation tokens by following these steps. |
| Error 21916626: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different | The parent product has a specific entered on it that is the same as a child product. | Check that the product specifics on the children products (eBay Variations Specifics) are not also included as Product Specifics (eBay Item Specifics) on the parent product. If so, delete these Specifics from the parent. If not on the parent, check that the Item Specifics used as variations specifics on the variations are not mapped to a static value on the Listing Rule Template. If so, un-map them. |
| Error 21919262: The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this email address so that buyers can pay you. | Your PayPal email address in eBay doesn't match your Maropost listing rules templates. | Check that the email in your listing rules templates or on eBay if Business Policies are enabled matches the email recorded on your PayPal account. If so, contact eBay and/or PayPal for assistance. It could be that you have another eBay store linked to the same email address.
|
| Listing Duration is required. Record Skipped | Listing duration (such as GTC) hasn't been selected on your listing rules template. | Select a listing duration on your rules template on the Categorisation & Listing Rules tab. If there are no duration options, set a fallback category at the top of the page. |
| Error 12511: A postage service is specified more than once. Select a different postage service or remove the duplicate service. | Your listing rules template has the same postage service selected multiple times. | Open the listing rules template and remove the duplicate postage service. |
|
Error 37: Input data for tag is invalid or missing. Please check API documentation.
|
There are several ways this error can occur:
>> Mapping to an eBay Shipping Service to a Neto Shipping Option not being setup properly.
>> A Tracking Number on the order consignment is empty.
>> The eBay marketplace carrier mapping in your Rates Table is missing a mapped value.
>> A field in your Listing Rules Template you have selected has an invalid/missing value. |
Perform the steps as follows:
1. Check your mapping of eBay Shipping Service to your Neto Shipping Option. To ensure correct setup, refer to the steps in the eBay Shipping and Tracking article.
2. Check your order(s) to ensure that an acceptable value has been entered in the "Tracking / Consignment Number" field on the consignment, where applicable.
3. Ensure your Shipping Service Rate Table assigned to the consignment has a mapped carrier in the “Marketplace Carrier Mapping” section. Do the following:
(3.1) In your Maropost Commerce control panel navigate to Settings & Tools > Shipping.
(3.2) Click the Shipping Services & Rates link.
(3.3) Click the rates table ID link to edit its details.
(3.4) Enter an eBay Service Code, find the accepted carrier list here, into the Carrier field for the eBay marketplace.
(3.5) Click the Save button.
4. In the instance where the error is presenting a field value that is the issue (eg. <Item.StartPrice>), this will more than likely re |
