The SmartCustomer add-on helps you collect and display genuine customer reviews across your store and key marketing channels. This improves your brand's online visibility and builds the trust signals that shoppers and AI-driven commerce platforms rely on when making purchasing decisions.
The add-on connects directly with your Neto store, pulling in existing product reviews and automatically prompting customers to share feedback based on their order history.
Add-on built by: SmartCustomer
Add-on website: Visit the add-on website!
Add-on support link: For support with this add-on, contact SmartCustomer.
Add-on contact: SmartCustomer Business Contact
Benefits and Features
- Seamless Review Collection: Automate the process of gathering customer reviews using a set of collection tools that reach shoppers at the most relevant stages of their post-purchase journey.
- Omnichannel Brand Visibility: Strengthen your brand presence across multiple touchpoints, including your website, social media, and SmartCustomer business profiles, by using verified review data.
- Real-Time Review Monitoring: Track incoming reviews as they arrive and get instant alerts. Use built-in reply and resolution tools to address negative feedback and maintain customer relationships.
- Ad Performance Optimisation: Improve click-through rates on paid ads by enabling Google Seller Ratings and Google Shopping product ratings through your review data.
- Business Intelligence: Access reporting tools that break down performance by review source, star rating, review volume, and other key metrics to help inform business decisions.
Install and Set Up the Add-on
To install and configure the SmartCustomer add-on on your Neto webstore, refer to the setup guide on the SmartCustomer support website.