In this guide, you will be shown the customer facing side of placing an order and the email’s they receive throughout the ordering process. Maropost Commerce allows the option to turn off emails and change the email templates which we will show you.
To find your email templates in your Maropost Commerce control panel navigate to Setup & Tools > All settings & tools. Click on the System Templates tab and click Email Templates.
Customer email walk through
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Once an order has been completed by the customer, the confirmation page will appear with the details of the order number and a breakdown of the SKU’s and any payment instructions if real time payment options weren’t used. There will also be an option to activate their account on your website.
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The customer will then receive two emails instantaneously. The first will be an activation email asking to register their account.
This email template is found in ID 15 - Customer Registration Emails > ID 4 - Non-Registered Customer Account Activation Email.
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The second email will be the order email with tax invoice and PDF copy.
This email template is found in ID 7 - Order Emails > ID 2 - Order Receipt Email.
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Once a consignment has been generated and the shipping manifest has been submitted, an email is sent to the customer with dispatch notification and the tracking number.
This email template is found in ID 7 - Order Emails > ID 1 - Order Tracking Email.
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If you have an automatic customer follow-up email turned on, an email will be sent to a customer x number of days later.
This email template is found in ID 7 - Order Emails > ID 4 - Order Follow Up Email.
Email Settings
To change the settings of emails sent to customers:
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In your Maropost Commerce control panel navigate to Setup & Tools > All settings & tools.
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Click on Sales Orders & Invoices tab and click Order Processing Rules.
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Under Control Panel Operator Rules header, there are options to toggle email notifications depending on the order process.
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You can also change orders on an individual basis in the control panel by selecting Do not send order/invoice to customer via email during the new/pick
