As an approved Maropost Commerce partner you will provide services to Maropost Commerce merchants which may require access to their control panel, their site template files via SFTP, or both.
The process to have access granted to you for a merchant’s control panel and/or site template files is as follows:
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Inform the merchant that they will need to submit the Request Webstore Access form.
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Upon submission, the request is reviewed by the Maropost Commerce partner team and approved if the relevant verification criteria are met.
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Once approved you will receive a notification, via email, informing you that you now have access to the merchant’s site.
Please Note: Requests are processed between 9am-5pm, Mon-Fri, and will normally be completed within 1 business day. If your request has not been processed within this time frame and you would like to follow up, please feel free to contact the Partner Support team.
For your own security and the security of the merchant you are working with, Maropost Commerce does not recommend that you request a merchant to set up a staff user account for you in order to gain access to their control panel or site template files. Instead, you should follow the process outlined above at all times.
If the merchant would like further information on this process or needs assistance logging in to view the form you can refer them to this document in the first instance.
Once you have been granted partner access, follow these steps to log in or reset your password as needed:
Logging into the Partner Portal
- Navigate to the Partner Portal at https://galaxy.maropost.com/s/partner-portal.
- Select the product "Maropost Commerce Cloud"
- Choose "Partner Account"
- .Enter your email and password.
- Click "Login".
Resetting Your Partner Portal Password
- Go to https://www.netohq.com/profile/manage-password.
- Select "Partner Account".
- Enter your email address.
- Click "Request Password Reset".
- You will receive an email with instructions. Follow the prompts to reset your password.
Please Note: Once reset process is completed, please allow 15-45 minutes for the password to update across all sites you have been granted access to by merchants.