Metric
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Description
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Segments
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(no calculation)
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Customers
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Total amount of customers in this segment, in the date range selected.
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Orders
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Total number of orders placed by the customers in this segment, in the date range selected.
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Revenue (from this Segment)
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Total amount of revenue generated from this segment of customers, in the date range selected.
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AOV (Average Order Value)
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Revenue divided by the number of Orders of the customers in this segment, in the date range selected.
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LTV (Lifetime Value)
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Average Order Value times Purchase Frequency of the customers in this segment, in the date range selected.
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Lifetime Value (LTV) to Customer Acquisition Costs (CAC) Ratio
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Lifetime Value (Average Order Value times Purchase Frequency) to Customer Acquisition Costs (Advertising Spend divided by Customers.) A healthy LTV to CAC Ratio is 3 to 1. You want to have a return on your money three times higher than what you spend to gain a new customer.
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Products Purchased
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Top 12 products purchased by this segment of customers, in the date range selected.
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Email Campaigns
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Note that the filters and date range do not apply to email campaign insights.
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Total Emails Sent
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Total amount of emails that were sent from your email provider to this segment list.
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Revenue from Email
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Total amount of revenue generated from the emails sent from your email provider to this segment list.
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Average Open Rate
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Unique email opens divided by total emails sent.
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Average Click Through Rate (CTR)
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Total clicks divided by email opens.
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Average Conversion Rate (CVR)
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Orders divided by email opens.
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Campaign Name
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Campaign name in your email provider.
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Send Date
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Date that the email campaign originally started.
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Full Price Customers
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Customers who have always bought at your listed price, and who have never used a discount code.
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Small Ticket Spenders
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Ranking your products by price, these customers buy from the bottom 10% of items.
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Big Ticket Spenders
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Ranking your products by price, these customers buy from the top 10% of items.
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Big Spenders
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Customers whose Average Order Value (AOV) is in the top 10%.
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VIP Customers
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Ranking customers by the revenue they have generated, these customers are in the top 10%.
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Value Shoppers
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Customers who have always used a discount code when purchasing.
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Favourites
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Customers that have been marked in the application to watch. (Favourite a customer on the individual customer’s profile.)
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High AOV
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Customers with an Average Order Value (AOV) above the median AOV.
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Paying Customers
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Customers who have purchased at least once.
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First Purchase
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Customers who have only made one purchase.
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Repeat Customers
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Customers who have placed two or more orders.
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Most Active Customers
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Customers who have placed three or more orders.
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Refunders
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Customers who have received a refund.
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Never Purchased
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Customers that set up an account but have never placed an order.
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Abandoned Cart
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Customers who have added items to a cart but did not place an order.
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Low AOV
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Customers with an Average Order Value (AOV) below the median AOV.
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Three Months Since Last Purchase
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Customers who have purchased once or more but have not made a repeat purchase in the last three months. (Date picker is not applicable.)
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Repeat Customers in the Last Twelve Months
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Customers who have purchased twice or more in the last twelve months (Date picker is not applicable).
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Twelve Months Since Last Purchase
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Customers who have purchased once or more but have not made a repeat purchase in the last twelve months (Date picker is not applicable).
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Recent Purchasers
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Customers who have purchased in the last 60 days (Date picker is not applicable).
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Active
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Customers who actively purchase on your site and are well within the Lapse Point. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again. You can find more information about your store’s Lapse Point on the Customers > Future Value page.
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Recently Refunded
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Customers who have received a refund in the last 60 days.
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At Risk
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Customers who are within 20% of the Lapse Point and are at risk of never buying from your store again. For example, if your lapse point is 100 days, everyone at 80+ days since their last purchase would be At Risk. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again.You can find more information about your store’s Lapse Point on the Customers > Future Value page.
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Lost
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Customers who have surpassed the Lapse Point since they last bought from your store. For example, if your Lapse Point is 100 days, everyone who hasn’t purchased in 100+ days would be considered Lost. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again. You can find more information about your store’s Lapse Point on the Customers > Future Value page.
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