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Add-ons and Integrations built in-house by Maropost are documented and supported by our customer service team. If you're having issues with this integration, let us know!
To install the Zendesk add-on:
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In your Maropost Commerce control panel navigate to Settings & Tools > All settings & tools.
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In the Other section click on Zendesk App Settings.
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Click on the Regenerate button to create an App Key. Copy it as you will need this for the following steps.
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Click on the Addons menu.
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In the Support & Live Chat section find the Zendesk add-on and click the Get App button.
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Click the Get App button in the pop-up window.
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Click the Install button.
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In the installation, it will ask you for the Title, Zendesk Access Key (which you created in step 1) and your Maropost Commerce store domain name. Once added, click Install.
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Now you need to install the custom script. In your Maropost Commerce control panel navigate to Settings & tools > All settings & tools.
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In the Analytics & 3rd Party Scripts section click Custom Scripts.
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Click the Add New button. Name the script Zendesk and scroll down to the Scripts section.
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In the Page Header, you need to add the widget script from Zendesk. To get this, navigate to your Zendesk account, click on the cog icon > Click Widget and click the Setup tab as per below. Paste this script into the Page Header in Maropost Commerce and click Save.
Please Note: Changes to a custom script require you to authenticate your access. Click the Send Token Now button and an email will be sent to you with a security token. Copy the token and paste it into the verification field. Click the Verify Token button and your changes can be saved. The token will last two hours in case you need to change multiple scripts.
The Zendesk add-on is now installed and configured.