Payment Method: PayPal Checkout
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Displayed On
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Error Scenario
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Error Message
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Transaction Status
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| Checkout page | One or more product stock has changed after the payment was initiated and therefore, there's not enough stock to fulfill the order. | Sorry, we don't have enough '[ProductName]' in stock to fulfill your order: we have 0 available. Please change the quantity on [Quantity] in your shopping cart and click update. Then try to checkout again. | Voided |
| Checkout page | The product price changed after the payment was initiated. | Sorry, there was an error processing your PayPal payment. Please try again or call during business hours for assistance. | Voided |
| Checkout page | Amount mismatch detected between Neto order grand total and the PayPal payment total. Many unknown scenarios can lead to such amount discrepancy. | Sorry, there was an error processing your PayPal payment. Please try again or call during business hours for assistance. | Voided |
| Checkout page | Payment intent was created in PayPal but for unknown reasons, the transaction details could not be captured at the end of checkout. | Sorry, there was an error processing your PayPal payment. Please try again or call during business hours for assistance. | Voided |
| My Account page | The currency type with which the order was placed is different from the current currency type. | Currency is not supported by the selected payment method. | Voided |
| My Account page | The store currency was changed in the merchant’s Control Panel, but not on the payment method configuration page. | We are sorry, but the payment could not be processed. Please try again or change your payment method. | Voided |
| My Account page | Checkout is initiated and the payment is created in PayPal with Authorised status, but for an unknown reason, the payment capture failed. | We are sorry, but the payment could not be processed. Please try again or change your payment method. | Voided |
| Checkout page, My Account page | The merchant’s PayPal account is still unverified and therefore cannot accept payment yet. | Error while processing PayPal Payment. Please try again or contact the seller. | Voided |
Payment Method: PayPal Cards
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Displayed On
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Error Scenario
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Error Message
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Transaction Status
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| Checkout page | 3DS authentication failed and the buyer couldn't complete the transaction. | 3DS authentication failed! Try again or try with other card! | No Transaction |
| Checkout page | The 3DS verification popup was closed by the buyer before the authentication was complete. | 3DS authentication failed! Try again or try with other card! | No Transaction |
| Checkout page | One or more product stock changed after the payment was initiated and therefore, there's not enough stock to fulfill the order. | Sorry, we don't have enough '[ProductName]' in stock to fulfill your order: we have [Quantity] available. Please change the quantity on order in your shopping cart and click update. Then try to checkout again. | Voided |
| Checkout page | Checkout is initiated and the payment is created in PayPal with Authorised status, but for an unknown reason, the payment capture failed. | We are sorry, but your card could not be verified. Please try again or change your payment method. If you believe this is an error, please contact us. | Voided |
| My Account page | Checkout is initiated and the payment is created in PayPal with Authorised status, but for an unknown reason, the payment capture failed. | We are sorry, but the payment could not be processed. Please try again or change your payment method. | Voided |