This add-on was built by LiveChat.
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Overview
LiveChat is an online customer service software with live support, help desk software, and analytics functions. LiveChat uses a website chat widget, embedded in your Maropost Commerce webstore, so that customers can engage directly with you while browsing.
Benefits & Features
With LiveChat you can:
- Chat directly with customers on your website.
- Send canned responses to common questions.
- Monitor your website traffic.
- Analyse the efficiency of your staff.
- And more.
Setup Instructions
To set up the LiveChat add-on on your Maropost Commerce webstore:
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In your Maropost Commerce control panel navigate to the Addons menu.
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In the Support & Live Chat section, find the LiveChat add-on and click the Get App button.
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In the pop-up window, click the Get App button, and you'll be taken to the LiveChat sign up page.
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Create a free trial account with LiveChat by entering your email address. If you already have a LiveChat account, log in to your account.
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Click the Install LiveChat code manually option, and copy the code that appears.
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In your Maropost Commerce control panel, navigate to Settings & tools > All settings & tools.
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Search for Custom Scripts and click on it.
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Click the Add New button.
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Enter a Name (e.g. LiveChat) for your script.
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Paste the code you copied earlier into the Page Footer tab of the scripts section.
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Click the Save button. A pop-up appears to verify your identity. Follow the steps to confirm your actions.