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Set up the Failed Checkouts Add-on
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In your Maropost Commerce control panel click on the Addons menu.
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In the marketing section and find the Failed Checkouts add-on and click the Install button.
The Sales Orders menu will now have a submenu called Checkout Errors. Click it to display a report of orders that were not completed.

Checkout errors can be caused by a number of reasons, such as an issue with their credit card or shipping. You can create an order from the report by clicking on the pencil icon on the right hand side and selecting Create Order.
This report is manually updated by clicking the Update Report button on the top right hand side to get the latest data.