Knowledge Base

Neto By Maropost

1. TradeMe Setup - Prepare Products for Data Export
2. TradeMe Setup - Create the Export Template
3. TradeMe Setup - File Builder
4. TradeMe Setup - Prepare Your Order Import
Abandoned Cart Saver
Account Credit Payment Method, Limits and Invoice Terms
Accounting
Accounting Integration Set up Guides and Feature Comparison
Accounting Integrations
Accounting add ons
AdScale
Add Advertisements to Facebook Shop Home Page Carousel
Add Afterpay Widgets
Add Backup Rates for API Shipping
Add Content Pages
Add Customer Accounts
Add Customers
Add GST to Amazon Australia Products in Maropost Commerce Cloud
Add HS (Harmonised System) Tariff Codes to Maropost Commerce Products
Add Handling Time to Amazon AU Listings
Add Images to Products
Add Kit, Hamper & Bundle Products
Add Orders
Add PayPal Pay in 4 to your Web Store
Add Product Condition to a Google Shopping Feed
Add Product Cost Prices
Add Products
Add Products and Print Product Labels in Maropost POS
Add Products in Maropost Commerce Cloud from eBay Listings
Add Products products
Add SEO Meta Data
Add SPF Records for Email Authentication
Add Shipping Carrier Information to Amazon Orders
Add Social Media Accounts to your Webstore
Add Specifics or Filters to a Product
Add Suppliers
Add Support for Australia Post Safe Drop
Add Variation Products
Add Variation Products in Google Shopping Feed
Add Widgets to the Dashboard
Add a Business Logo to your Website
Add a Contact Us Form to your Webstore
Add a Custom Customer Field
Add a Custom Sales Channel
Add a Discount / Coupon
Add a Discount Group
Add a Freshdesk Contact Widget to your Webstore
Add a JotForm Contact Form to your Webstore
Add a Parts / Product Finder
Add a Product Category
Add a Purchase Order
Add a Sales Order
Add a Shipping Category
Add a Shipping Option
Add a Staff User Account
Add an API User Account
Add an Import or Export Process Schedule
Add and Edit Export Templates
Add and Manage Products
Add and Update Afterpay Widgets
Add eBay Item specifics
Add or Edit Shipping Rates
Add or Edit Website Menus
Add, View, Edit, and Process Maropost Commerce Cloud Inventory Stocktakes
Add-ons
Address Guard
Advanced Customer Fields
Advanced Product Descriptions
Advanced Shipping Options
Advanced eBay Filtering
Advertising Campaigns
Algolia Search for Maropost Commerce
Allied Express
Amazon
Amazon Australia
Analytics and Optimization
Apply Credit or Over Payment to an Invoice in Xero, MYOB or Unleashed
Apply Payments to POS Sales
Apply a Discount Coupon to an Order
Approve Products to List on Amazon
Approve Products to List on Catch
Assembled Dimensions
Assign Customers Specific Invoice Layouts or Designs
Australia Post International
Australia Post Shipping Setup
Australia Post eParcel International Shipping Manual Setup
Australia Post eParcel Shipping Manual Rates Setup
Auto Multi-Channel Fulfillment App for Maropost Commerce
Automatically Apply Discounts to Customers
Automatically Apply a Discount with a Link
Backup & Restore
Barcode Best Practices
Barilliance
Batch Order Processing
Before you Launch
BigCommerce
Braintree Credit Card Payment Method
Bulk Combine Order
Bulk Split Orders
Bunnings Marketplace
Bunnings Marketplace
Business Details
Business Information
Cancel Sales Orders in Bulk
Cancel or Delete a Sales Order
Canonical URLs
Carrier Based Pricing Shipping Option Setup
Catch
Catch Overview
Catch Settings
Categories and Content
Category & Content Export Wizard
Category & Content Import Wizard
Change Default Image Settings
Change Return Address Details on Shipping Consignment Labels
Charge GST on International Orders
Checkout Settings
Choose a Webstore Theme
Close a POS Register Shift
Commission Factory
Compare Payment Gateways and Features
Compare Shipping Carriers and Features
Comparison Shopping Sites
Comparison Shopping and Affiliate Networks Overview
Comply with Sales Taxes when Trading Internationally
Consign Stock to a Re-seller
Consignment Labels and Manifests
Contact Form Providers Overview
Content Management
Content Zones
Content and Category Import and Export Fields
Content, Blog Posts, Information and Web Pages
Control Panel Management
Control Panel Notification Emails
Control Panel Search Operators
Control Which Countries are Available in your Checkout
Couriers Please Shipping Setup
Course: Add Content Pages
Course: Advertising, Promotions and Discounts
Course: Amazon Sales Channel
Course: Comparison Shopping Sites
Course: Data Import and Export
Course: Introduction to Maropost Commerce Cloud
Course: Inventory Management
Course: Log in and Get Started
Course: Payment Methods
Course: Point of Sale
Course: Products
Course: Reports
Course: Sales Orders
Course: Set up Accounting Integrations
Course: Set up Maropost Commerce Cloud Inventory
Course: Shipping Options
Course: Staff User Accounts
Course: Website Themes
Course: Webstore
Course: eBay Sales Channel
Crazy Egg
Create Custom Links in your Control Panel
Create Featured Products Ads
Create Pick'n Pack Shipping Labels or Consignments
Create a One-Click Order Button in an Email
Create a Sales Channels Report in Glew eCommerce Analytics
Create a TradeMe Account
Create an Advertising Banner in Canva
Create and Process a Return Merchandise Authorisation (RMA) or Refund
Create and Retrieve eParcel or StarTrack Shipping, Tracking and Label Details
Cross Sell Products
Crossbeam
Currency and Tax Settings
Custom Print Docs
Custom Search Filters
Custom Shipping Overview and Setup
Customer 'My Account' Overview
Customer Disputes
Customer Emails
Customer Export Wizard
Customer Files
Customer Groups
Customer Import Wizard
Customer Import and Export Fields
Customer Management
Customer Payment Terms
Customers
Customers Overview
Customers import export
Customise Email and Print Templates
Dashboard and Reporting
Data Import & Export Overview
Data Import and Export
Design and Populate Your Website
Direct Freight Shipping Setup
Disable Print Preview of Receipts in Chrome
Disable Website Caching While Updating the Design
Discounts / Coupons Overview
Discounts and Promotions
Dispatched Orders Report
Display the Cheapest Shipping Option to Customers
Disputify
Domain Names
Download Image from URL
Drop Shipping Overview
Dymo 450 Label Printer Set up for Neto
Dynamic Creative
Edit Shipping Zones
Edit System Email Templates
Edit a Sales Order
Editable Kits
Email Address Changes when Sending
Email Hosting
Email Marketing
Email Marketing Overview
End and Delete eBay Listings
Engage Interactive
Excel Connector by Gapwise
Existing eBay Sellers
Export eBay Listing Data
Facebook
Facebook Pixel Analytics & Reporting Setup
Failed Checkouts
Fastway Manual Shipping Option
FeedOps
Filter Products or Categories from Comparison Shopping Feeds
Findify
Fomo
Forecast Demand Inventory Report
Fraud Filter
Free Pick up Shipping Setup
Free Shipping Setup
Freebies
Fruugo
Get Started Sell
GetPrice
GetResponse
Getting Started with Glew eCommerce Analytics
Getting Started with Neto
Gift Vouchers
Glew eCommerce Analytics
Glew eCommerce Analytics Calculations
Glew eCommerce Analytics Overview
Go Live With eBay
Google Analytics 4
Google Analytics with eCommerce Tracking
Google Search Console Setup
Google Shopping & Comparison Sites
Google Shopping Feed Errors and Warnings
Google Shopping Shipping Set up
Google Survey Opt-In Module Setup
Hardware
Hike Point of Sale Add-on
Hubbed Click & Collect
Hunter Express Shipping Setup
Image Settings
Import & Export Data via API or FTP
Import And Export Purchase Orders
Import Customer Passwords in Bulk
Import Google Shopping's Australian Product Categories
Import Order Lines into a Purchase Order
Import Products from BigCommerce
Import Products from Shopify
Import Stocktakes
Import and Export
Import and Export - Products
Instagram Gallery
Integrate Google Tag Manager
Integrate Xero with Maropost Commerce Cloud Inventory
Introduction to Amazon Australia
Introduction to Neto
Inventory Change Log Report
Inventory Management
Inventory Management add ons
Inventory Planner
Jabio by Sitejabber
Just Uno
Keesubscriptions
Kings Transport
Klaviyo Sync
Klaviyo for Maropost Commerce
Kogan
Kogan
Kogan Troubleshooting
Launch Amazon Australia
Launch Catch
Launch My Website
Launch Point of Sale
Launch Steps
Launch Webstore
Launch eBay
Launch eBay Sell
Launch your Store
Layby and Pay Later in Point of Sale (POS)
List Products on Amazon Australia
List Products on eBay
List on International eBay Sites
List your Products
Listing Rules Template Details
Listing Rules Templates Overview
LiveChat
Locate and Filter Orders in Mobile Pick'n Pack
Log Into Maropost Commerce Cloud Pick'n Pack
Log in and Navigate POS
Log into your Maropost Commerce Control Panel
Logos
Lootly
Low Stock Alerts
MYOB
MYOB Account Right Live by Novel Integrations
MYOB AccountRight Live Field Mapping
MYOB Common Errors
MYOB Sync
MYOB accounting
Mailchimp for Maropost Commerce
Mailgun Email Routing
Maintenance & Troubleshooting
Maintenance & Tweaks
Maintenance & Tweaks - Customers
Maintenance & Tweaks - Payments
Maintenance & Tweaks - Products
Maintenance & Tweaks - Shipping
Maintenance and Tweaks
Manage Customer Credits
Manage Email Subscribers and Contact Lists
Manage Multiple Maropost Commerce Stores Through Import and Export
Manage POS
Manage Sales Order Overpayments
Manage Your Neto Account
Manage eBay Quantity and Stock Levels
Manage your Maropost Commerce Subscription
Manage your eBay Integration
Manage your eBay Store
Managed Checkout
Manually Approve Website Customer Accounts
Marketing
Marketing Tools
Marketing, SEO, and Promotions
Marketplace Maximizer
Marketplace Maximizer
Maropost Commerce Cloud December 2021 Release Notes
Maropost Commerce Cloud Inventory
Maropost Commerce Cloud Inventory / Unleashed Feature Comparison
Maropost Commerce Cloud Inventory Overview and Setup
Maropost Commerce Cloud POS Sales Process
Maropost Commerce Cloud POS v1.25 Release Notes
Maropost Commerce Cloud Pick'n Pack
Maropost Commerce Cloud Pick'n Pack
Maropost Commerce Cloud Pick'n Pack Compatible Hardware
Maropost Commerce Cloud Pick'n Pack Settings
Maropost Commerce Cloud Pick'n Pack Staff Accounts
Maropost Commerce Cloud Release Notes - 10 January 2023
Maropost Commerce Cloud Release Notes - 10 November 2022
Maropost Commerce Cloud Release Notes - 19 April 2023
Maropost Commerce Cloud Release Notes - 24 May 2023
Maropost Commerce Cloud Release Notes - 28 October 2022
Maropost Commerce Cloud Release Notes - 29 March 2023
Maropost Commerce Cloud Release Notes - 30 January 2023
Maropost Commerce Cloud Release Notes Summary – July/August 2022
Maropost Commerce Cloud Release Notes – 13 February 2023
Maropost Commerce Cloud Release Notes – 17 February 2023
Maropost Commerce Cloud Release Notes – 21 October 2022
Maropost Commerce Cloud Release Notes – 22 March 2023
Maropost Commerce Cloud Release Notes – 24 February 2023
Maropost Commerce Cloud Ship
Maropost Commerce Cloud Webstore Overview
Maropost Commerce Cloud Webstore Themes
Maropost Commerce Cloud v6.155 Release Notes
Maropost Commerce Cloud v6.159 Release Notes
Maropost Commerce Webstore
Maropost POS Compatible Hardware
Match2One
Menus & Content Pages
Merge Customer Accounts
Miscellaneous
Multi-Factor Authentication (MFA)
Multilevel Pricing
MyDeal
MyFastway Shipping Option Setup
Myshopping
NZ Post eShip Setup
Neto By Maropost
Neto v6.105 Release Notes
Neto v6.106 Release Notes
Neto v6.107 Release Notes
Neto v6.108 Release Notes
Neto v6.109 Release Notes
Neto v6.110 Release Notes
Neto v6.113 Release Notes
Neto v6.117 Release Notes
Neto v6.120 Release Notes
Neto v6.121 Release Notes
Neto v6.122 Release Notes
Neto v6.124 Release Notes
Neto v6.125 Release Notes
Neto v6.129 Release Notes
Neto v6.132 Release Notes
Neto v6.135 Release Notes
Neto v6.136 - Multi-Factor Authentication (MFA)
Neto v6.138 Release Notes
Neto v6.55 Release Notes
Neto v6.56 Release Notes
Neto v6.57 Release Notes
Neto v6.58 Release Notes
Neto v6.59 Release Notes
Neto v6.61 Release Notes
Neto v6.64 Release Notes
Neto v6.65 release notes
Neto v6.69 release notes
Neto v6.72 Release Notes
Neto v6.73 Release Notes
Neto v6.79 Release Notes
Neto v6.86 Release Notes
Neto v6.88 Release Notes
Neto v6.91 Release Notes
Neto v6.94 Release Notes
Neto v6.97 Release Notes
Neto v6.98 Release Notes
Neto v6.99 Release Notes
Neto version 6.14 released!
Neto version 6.27 released!
Neto version 6.27 released!
Neto version 6.33 release notes
New eBay Sellers
NextGen Sales Order List
Offline Payment Methods
Oktium
Olark
Online Courses
OpenFreight TIG Shipping Setup
Optimise your Warehouse for Pick'n Pack
Orange Connex
Order Custom Fields
Order Quantity Limits
Order Tracking Status Import Wizard
Orders and Payments
Outsmart Apps
Overview
Overview - Customers
Overview - Shipping
Overview import export
Overview orders
Overview products
PCI Compliance
PDF Brochure Upload
POS Hardware
POS Product Images not Displaying
Partner Access for Merchant Site
Pay for an Order with a Gift Voucher
PayPal Pay in 4: Advanced Configuration
PayPal Payment Method
Payday Deals Marketplace Integration
Paymark Credit Card Payment Method
Payment Information Export
Payment Method Settings
Payments
Peach Business Software
Pick Orders to a Bin or Tote in Maropost Commerce Cloud Pick'n Pack
Picreel
Pinterest Product Catalogue Feed
Podium
Point of Sale (POS)
Pre-defined Shipping Packages
Prepare your Products for Pick'n Pack
Priceme
Pricing Promotions
Print Purchase Order Documents
Process (Pick, Pack and Dispatch) Orders in Pick'n Pack
Process (Pick, Pack and Dispatch) a Sales Order
Process Orders
Process a Return in Maropost POS
Product Carton Breakdown
Product Categories
Product Export Wizard
Product Groups
Product Import Wizard
Product Import and Export Fields
Product Management
Product Options
Product Stock Level / Quantity Management
Products
Products Overview
Products import export
Promote your Website
Proof of Delivery Data Import Wizard
Prospects Overview
Purchase Order Expenses in Xero
Purchase Orders and Inventory
Quick Shipping Setup Wizard
QuickBooks
QuickBooks accounting
Quickly add a Simple Discount / Coupon
RaveCapture
Receive a Purchase Order
Register a Domain Name
Rejoiner
Release Notes
Release Notes – 10th January 2023
Release Notes – 10th March 2021
Release Notes – 11th April 2022
Release Notes – 11th February 2021
Release Notes – 11th January 2022
Release Notes – 12th March 2020
Release Notes – 12th October 2021
Release Notes – 13th January 2023
Release Notes – 13th September 2022
Release Notes – 14th July 2020
Release Notes – 14th June 2022
Release Notes – 15th September 2021
Release Notes – 17th January 2023
Release Notes – 18th October 2022
Release Notes – 19th November 2020
Release Notes – 1st June 2021
Release Notes – 1st November 2022
Release Notes – 20th December 2022
Release Notes – 21st August 2020
Release Notes – 21st December 2021
Release Notes – 21st February 2023
Release Notes – 21st January 2021
Release Notes – 21st July 2020
Release Notes – 21st March 2022
Release Notes – 22nd April 2022
Release Notes – 22nd January 2021
Release Notes – 23rd August 2022
Release Notes – 23rd February 2022
Release Notes – 23rd February 2023
Release Notes – 26th August 2021
Release Notes – 26th February 2020
Release Notes – 26th September 2022
Release Notes – 27th April 2021
Release Notes – 27th January 2022
Release Notes – 27th September 2022
Release Notes – 29th March 2022
Release Notes – 29th November 2022
Release Notes – 2nd April 2020
Release Notes – 2nd December 2021
Release Notes – 2nd March 2021
Release Notes – 2nd March 2022
Release Notes – 30th June 2022
Release Notes – 30th November 2021
Release Notes – 31st March 2020
Release Notes – 4th August 2020
Release Notes – 4th June 2020
Release Notes – 4th May 2021
Release Notes – 5th January 2022
Release Notes – 6th December 2022
Release Notes – 6th January 2021
Release Notes – 6th January 2022
Release Notes – 7th March 2023
Release Notes – 7th May 2020
Release Notes – 8th April 2021
Release Notes – 8th September 2020
Release Notes – 9th August 2022
Release Notes – 9th June 2022
Release Notes – January 2020
Reports Overview
Request Access for a Partner
Request File Transfer Protocol (FTP/SFTP) Access
Retrieve UPS Shipping Label Details
Return Merchandise Authorisation (RMA) Overview
Returns, Credits, Refunds, RMAs
Reverse or Cancel a Pick In Maropost Commerce Cloud Pick'n Pack
Reviews.io
Revise Active eBay Listings
Reward Programs
Run Integration Tasks (to Import and Export Data Between Apps) in Xero
Run MYOB Integration Tasks
SAASU Sync
SEO Overview
SEO and Analytics
SSL Certificate Overview
Saasu
Saasu accounting
Sales Follow Up Email
Sales Order Emails Overview
Sales Order Import Wizard
Sales Order Import and Export Fields
Sales Order Payments, Tracking & Status
Sales Order Settings
Sales Orders
Sales Orders Export Wizard
Sales Orders Overview
Sales Orders, Returns, and Credits
Sales Ticker Add-on
Search Keywords
Security
Seko
Sell Used and Refurbished Items on eBay
Sendle Shipping Option Set up
Serial Tracking
Set Different Promotional Pricing for Retail and Wholesale Customers
Set Up MyPost Business Carrier Labels
Set up Afterpay, Zip Pay or Zip Money & Paypal Pay in 4 Payment Methods
Set up Amazon Australia in Maropost Commerce Cloud
Set up Amazon Mapping for Product Registration
Set up Amazon US
Set up Australia Post eParcel International Label and Carrier Configuration
Set up Australia Post eParcel and On Demand Shipping
Set up Automatic Payment Reminders
Set up BigCommerce
Set up Bing Conversion Tracking
Set up Catch
Set up Catch Category and Field Mapping
Set up Custom Shipping
Set up Drop Shipping as a Seller
Set up Drop Shipping as a Supplier
Set up FedEx Carrier Labels
Set up Flat Rate Shipping
Set up Goals in Google Analytics
Set up Google Shopping
Set up Invoice Templates for Specific Customers
Set up MailChimp in Glew eCommerce Analytics
Set up MyDeal Marketplace Sales Channel
Set up MyDeal Shipping
Set up Neto
Set up Neto
Set up Order Notifications by Email
Set up POS
Set up Payment Gateways
Set up Payments
Set up Pick'n Pack
Set up Pick'n Pack Printers
Set up Sendle for Multiple Warehouses
Set up Shipping
Set up Shipping Carrier Labels
Set up Shipping Carriers
Set up Shipping Costs per Product
Set up Shipping Options for Bulky Items
Set up Shopify
Set up SmartrMail
Set up Staff Permission Groups
Set up StarTrack Shipping
Set up Universal Google Analytics with Tag Manager
Set up Zendesk Chat
Set up a Customer Rewards Points Program
Set up a Facebook or Instagram Product Feed
Set up a Freight Quote Shipping Option
Set up a Generic Product Export Template
Set up a Weight-based Shipping Option
Set up and Manage Multiple Warehouses
Set up the Direct Xero Accounting Integration
Set up the MYOB AccountRight Live Accounting Integration
Set up the eBay Integration using the Wizard
Set up your Maropost Commerce, Unleashed and Xero Ecosystem
Setup POS Stock Control
Ship Sales Orders from the Closest Warehouse
ShipStation
Shipping
Shipping Label Configuration
Shipping Label Setup for Laser and Inkjet Printers for Neto
Shipping Letters Setup
Shipping Overview
Shipping Setup (Without an API)
Shipping and Fulfilment
Shippit
Shopbot
Shopify
Shopmania
Shopping.com Product Data Feed Setup
Smartarget Whatsapp - Contact Us
Snap Engage
Spiff 3D Product Customiser
Staff Users & Permissions
Stamped.io
Star TSP100 Receipt Printer Setup
Starshipit
Stock Adjustment in Maropost Commerce Cloud Inventory
Stock Transfers
Store Finder
StoreYa
StreetPricer
Stripe Credit Card, Apple Pay, and Google Pay Payment Method
Structured Data Errors
Switch Accounting Platforms (Before you Begin)
Sync Data from POS to your Maropost Commerce Control Panel
System Templates
TNT Express Shipping Setup
Tax
Team Global Express IPEC Shipping Setup
Test Payment Methods
Theme Terms & Conditions
Thermal Label Printer Setup for Neto
Third Party or Custom Scripts
TradeMe Product Category Sheet
Trademe
Troubleshoot Amazon Australia Error Messages
Troubleshoot Catch Errors
Troubleshoot Orders
Troubleshoot Payment Issues
Troubleshoot Sales Order Issues
Troubleshoot Shipping Issues and Errors
Troubleshoot Xero Errors
Troubleshoot Xero Payment Discrepancies
Troubleshoot eBay Error Codes
Troubleshooting
Troubleshooting Shipping
Troubleshooting payments
Understand Content Delivery Networks with Maropost Commerce
Understand PayPal Error Messages
Universal Google Analytics
Unleashed
Unleashed Inventory Management
Update Hunter Express Shipping Zones
Update Linea Pro Firmware For Maropost Commerce Cloud Pick'n Pack
Update the URL for Pages / Products
Update your DNS Records
Update your Domain's Name Servers
Use Neto
Use Neto Courses
Use POS
Use Pick'n Pack
Use Point of Sale
Use your Dashboard
Use your Reports
Video Account Management
Video Accounting
Video Amazon Australia
Video Analytics Studio
Video Catch
Video Content and Category Pages
Video Customer Configuration
Video Inventory and Stock Control
Video Marketing
Video Payments
Video Products
Video Sales Orders
Video Shipping
Video Webstore
Video: Add a YouTube Video to a Content Page
Video: Amazon Australia Category and Field Mapping
Video: Catch Category and Field Mapping
Video: Header Announcement Tweak
Video: Import Order Lines into a Purchase Order
Video: Set up Catch
Video: Set up ZipPay or ZipMoney
Video: Stripe Credit Card, Apple Pay and Google Pay Payment Methods
Video: Xero Accounting Integration
Videos
View, Approve, Reply or Export Product Reviews
Visual Website Optimizer
Warehouse Locations
Ways to Sell on Neto
Website Banner Adverts and Carousels
Webstore
Webstore Design
Webstore Design Options
Webstore Design Tweaks
Webstore Quickstart Guide
Webstore Settings
Webstore Troubleshooting
Welcome to Fruugo
Wholesale & B2B
Wholesale Customer Registration Form Setup
Wholesale and B2B Features
Wishlists Overview
Wufoo Form Builder
Xero
Xero Customers and Suppliers
Xero accounting
Xero and MYOB (Direct) Reports and Export Logs
Your Account
Zapier
Zendesk
eBay
eBay
eBay - Maintenance & Tweaks
eBay Business Policies
eBay Categorisation & Listing Rules
eBay Category Mapping and Updates
eBay Field Mapping
eBay Images
eBay Listing Compliance
eBay Listing Design & Images
eBay Overview
eBay Payment Methods
eBay Product Based Shopping Experience
eBay Promotion Tools
eBay Returns Settings
eBay Sales Orders
eBay Shipping and Tracking
eBay Vehicle Parts Compatibility
eWAY Credit Card Payment Method
iCapeesh
touchSMS

Maropost Commerce Cloud v6.159 Release Notes

Version 6.159 is rolling out automatically to everyone soon. Below are the changes:

Minor Updates

Updated various branding, logos and references from Neto to Maropost.
The Crossbeam Xero integration has launched and is available to install. More information here.
MYOB by Channelup add-on has launched and is available to install. More information here.

Bug Fixes

Fixed an issue in Xero where credits and RMAs would not export with an error saying ?The document total does not equal the sum of the lines.?.