The My Account section of your webstore allows customers to manage their account, such as their contact details, existing orders, wishlists and any disputes they may have.
In this Article
Account Summary
The Account Summary section is split into various account related actions the customer is able to perform:
Edit My Contact Details
Allows your customers to update their billing information, contact information, Preferred Payment Methods, Default Order instructions, Company Information & Drop Shipping Information.
Edit My Address Book
Allows your customers to add/update Shipping Address details. They can add as many shipping addresses as they would like to their address book. Shipping Addresses added in this section will appear in the address book when creating a order through the control for that customer.
Change My Password
Allows your customers to update their passwords to their account.
Pay Invoices Online
Allows your customers to make a payment against any outstanding invoices they may have. If there are multiple outstanding invoices, they can choose what amount will be applied to each invoice, allowing them to pay multiple invoices in a single transaction.
Resolution Centre
Allows your customers to view existing disputes or create new disputes.
Disputes Features
- Create new disputes
- View existing disputes
- Send message updates
- Close disputes
Please Note: Customers can only create disputes for orders that have been fully paid.
Reorder Items
Customers can easily re-order items they have purchased in the past.
My Orders
Allows your customers to see a history of their orders on your webstore, including:
- Order number
- Date placed
- Date due
- Amount owed
- Track delivery button
- Pay Now button (for orders with an amount owing)
- Print invoice button
Click on an order to display further information.
Pay
Click the Pay button to allow the customer to pay any outstanding amounts on the invoice via their chosen payment method.
Order Number
Click the Order Number to display a copy of the invoice and the option to pay for the order.
Track
Click the Track button to show the related shipping information for that order. If a tracking link is set up for the shipping option, your customer will be able to click the tracking link and be taken to the relevant shipping carriers tracking page.
Print
Click the Print button will print the invoice.
My Quotes
Allows your customers to see any quotes they have.
Click the Quote ID to display the quote invoice. Your customers can print the invoice or approve the quote. Approved quotes will become new orders.
My Wishlists
Customers can create wishlists of products they want to buy on your webstore. The My Wishlists section allows your customers to manage any active wishlists they have. They can:
- Delete a wishlist
- Edit a wishlist
- Add a new wishlist
Click the Edit button to open the contents of that wishlist. They can then click the products and remove them from their wishlist.
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