nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Launch My Website

Launching your Neto website is the final step before your online store goes live, and success depends on completing several steps beforehand. This guide covers the pre-launch checklist, submitting your Go Live request, and setting up your domain, DNS, SSL, and CDN so you can move confidently from staging to production.

Website Review Checklist

A Neto staff member will conduct a quick review of your site to ensure that no important items have been missed during the setup of your online store. We will then provide you with feedback so that you can address these issues before going live. You can do this check yourself by using the checklist below:

Check the web address of your Home page. If it has something after the slash (i.e., domainname.com.au/home), it needs to be changed to the bare domain name so that the product search works.
Check if you have entered metadata for your Home page. This is highly recommended before going live, as it contributes to your SEO ranking and is also used by Google and other search engines to describe your site in their results.
Check to see if the ‘Edit Menu’ links are still visible in any menus.
Test all menu links.
Check if images have been uploaded for the top-level product categories.
Check if the Advert Banner has been uploaded.
Check if the social media links have been entered.
Check if the sample content has been removed from your content pages.
Check if the sample blog post has been removed or updated (if you use the blog).
Verify that you have entered the system email address for your website inquiries.
Check if you have uploaded your website and invoice logos.
Check if the Favicon has been uploaded.
Check if payment methods have been configured.
Check if shipping has been set up.
Create sales orders to test that payment and shipping are working correctly.
Cancel and delete test orders.
If you are using eBay, check if eBay Order Management is turned on.

Website Launch Request

Please complete the Go Live Request form to notify our launch specialists when you are ready to launch your website. You can learn more about the required information in the sections below.

You can select the day that you want to launch your site. Our standard times to begin site launches are 10:00 am and 2:00 pm, Monday to Friday (AEST). The process can take up to two hours, as it requires a full server restart.

Note: When submitting your Go Live request, please allow at least 2 business days for processing.

We will also perform a quick review of your webstore and provide recommendations and notes on any missing configurations.

Once you reply with your preferred method for updating DNS, our Launch Service team will confirm with you before going live with your site.

Domain Details

When you create your trial site with Neto, a temporary domain name is created, something like mystore.neto.com.au. This allows you to build your Neto site without affecting your existing website (if you have one).

When you are ready to launch your site, you can choose the domain name you want for your site. If you don’t have a domain name, you can register it at one of the domain name registrars or resellers. Neto does not register domain names.

You don’t own a domain name, but you register it for a set period. If your domain name expires, it will prevent your customers from accessing your website and stop email delivery. It is recommended that you keep your contact details up to date with your registrar so you will be notified when a domain name is due for renewal.

DNS (Domain Name System) Options

Launching your Neto website will involve updating the DNS settings for your chosen domain name.

Add the DNS records yourself or provide them to your DNS provider. These settings are provided to you by Neto in the final step, once your website goes live on our server. It will include an A record for the base/apex hostname and a CNAME record for the www hostname.

For more information on DNS, refer to the information below.

Set Your Website Live

Once the above steps have been completed, our Launch Service team will contact you to confirm that your web store is ready to go live. Kindly respond to that email when you are prepared to go live, or with a preferred date and time if you would like to schedule it.

Once confirmation has been received, we will go live with your site. It’s at this stage that you will lose access to the staging URL for your site (example.neto.com.au), as it will automatically be set to redirect to your specified domain.

To view your site again, you will need to add the web records to your primary domain’s DNS. If you have provided the login credentials for your DNS or you have delegated your domain to Neto, we will handle this part for you. For customers who maintain control of their DNS, Neto will provide the web records in the format below:

URL	Record Type	Value
domain.com.au	A Record	111.111.111.111
www.domain.com.au	CNAME	cnamerecord.net.

Both records must be added for your site to operate correctly. DNS changes may take a little while to propagate globally, at which point the SSL certificate for your domain name will begin the automated validation process via our CDN provider. Please reply once you have made the DNS change so we can monitor this process and proceed if necessary.

Tip: You may need to clear your cache to see your new site. Here are some tips on how to clear your caches:

How to Clear Your Browser’s Cache

Clear Local DNS Cache

Once Your Website Is Live

Now that the site is live, you can start using your Neto website. Refer to the topics below for more information.

Access your Control Panel

Once the DNS settings have updated, you can access the control panel of your site using the old staging web address or by adding /_cpanel to the end of your new domain name.

Example: http://www.mydomain.com.au/_cpanel

Your login details for the live website control panel will be the same as those for your staging/testing site.

Point Additional Domains to Your Website

You can point as many domains as you like to your Neto site. For instance, if you have a country code domain (.com.au) and would like to point your gTLD domains (.com) to the site, simply email our support team, who will add the domain to our server and provide you with the DNS details.

I am not seeing my new website. What can I do?

When you make a DNS change (as part of going live with a new website provider), it takes time for the changes to take effect and for your new website to become visible to all internet users. This is called DNS propagation. It is the time it takes for the domain’s DNS to refresh the cache on the network. Unfortunately, if your DNS is managed externally, Neto will have no control over how long this process takes (it can take up to 24 hours; however, that’s uncommon these days).

In rare cases, the delay may be due to your local DNS cache. You can try clearing your DNS cache or “Flush the DNS”. For information on how to flush your DNS, please see our article on How do I clear my local DNS cache?

Clearing your DNS cache may not always resolve the issue; in such cases, you may need to wait.

Improve Website Search Ranking

SEO (search engine optimisation) is all about improving the visibility of a web page in search engines via “natural” or unpaid (“organic” or “algorithmic”) search results. Please see our article for some information and tips: What is SEO?

DNS, Email Hosting, SSL, and CDN Information

DNS

DNS is a map that directs your domain name to your website and email provider. The DNS server can be located with:

Your domain name registrar
Another provider

There may be a cost associated with hosting your DNS with your domain name registrar or another provider. Contact your provider for details.

The DNS is also used to validate the SSL Certificate and list the email servers that are approved to send emails using your domain name.

The DNS (Domain Name System) is controlled by a Zone File, which contains various records used to point to service providers. Below is a list of the common record types:

Record Type	Description
A Record	Used primarily for the base domain (e.g., neto.com.au). These records appear as a set of 4 numbers separated by a period, e.g., ‘111.111.111.111’. This represents that a host server must be set to accept the domain name.
CNAME	Used for subdomains (www.neto.com.au, shop.neto.com.au). They appear as a URL-like value. Typically, this is used to point a www subdomain to the base domain; however, Neto also uses it to point your www domain directly to the CDN.
MX Record	These are the settings that are added to the DNS server that points to your email hosting provider. If you are hosting the DNS with us, you will need to provide us with the MX Records from your email provider. They will have these details.
TXT Record	A hidden record that is used to provide information to sources outside your domain name.
SPF TXT Record	Some email servers are now checking the DNS settings of the domain name in the ‘from’ email address. It checks the SPF record to verify that the server sending the email was approved. This check is designed to stop spam emails. An SPF record is recommended to ensure that the emails sent from your Neto website reach their intended destination.

Email Hosting Provider

If you want email accounts associated with your Neto website's domain name, you will need an email hosting provider. Neto does not provide email hosting services. We recommend Google G Suite. This is a business version of Gmail; however, you can use another email provider if you wish to.

If you are hosting the DNS with us, you will need to provide us with the MX Records from your email provider. They will supply these details.

SSL Certificate

The SSL certificate encrypts the data between the customer’s web browser and your website. This protects your customers from having their contact details and credit card numbers accessed by outside parties. All Neto sites that have a web store require an SSL certificate. This is also a requirement of the credit card providers and payment gateways.

Global Content Delivery Network (CDN)

When your site is live, the web pages and images are stored on multiple web servers around the world. When a customer accesses your site, it is served from the web server closest to the customer. This reduces the time it takes to download the page. Having your site hosted on multiple servers also helps when you have a high volume of customers visiting the site simultaneously. The CDN will share the load over multiple servers. It will even add more servers when your site is experiencing high traffic.

Only live sites are set up with their own CDN account. Trial and staging sites utilise our shared Neto Cloud CDN.