As per Canadian Anti-Spam Law (CASL), you are required to follow certain rules in messaging and mention key pieces of information in every campaign message you send to your audiences. Your name and/or company namePhysical mailing addressContact informationAn unsubscribe mechanism With the help of the Report Spam page, contacts can file a complaint or issue a request to flag a particular message as an unwanted one. Upon doing so, the contact is added to the "Do Not Mail List" for that account and its contact status changes to "Complained".After the contact is added to the Do Not Mail List, they will not receive any future communication from the sender’s account until the contact’s email is removed from the list.The following example shows the layout of a Report Spam page created using the Preference Management feature:In this Article Creating a Report Spam PageUsing a Report Spam PageCreating a Report Spam Page Perform the steps as shown below to create a Report Spam Page: From the Navigation panel, go to Audience and choose the Preference Management module.To create a Report Spam page, click on the New Page tab.The following details have to be entered and selected from the modal window: Name: Enter a name for your preference page.Page Type: Select the page type as “Report Spam”.Redirect: Choose a confirmation page or a thank you page for your contacts to be redirected to after the contacts have marked or issued the incoming message as spam. By default, Marketing Cloud's default Thank You page is selected. To learn about creating the Thank You page, see Preference Management: Thank You Page.Select Editor: Choose an editing mode wherein you’ll be developing its design layout. Marketing Cloud gives you three format modes for designing your pages, i.e., Drag & Drop, HTML, and WYSIWYG. Once you have entered the details, click on Create to proceed ahead.Design the report spam layout by using the customizable tools available in the given workspace in the case of the Drag & Drop editor.If you have chosen either the WYSIWYG or HTML option, use the tools provided or add your own source code to make the report spam page and its underlying instructions descriptive for your users to understand since their later actions will have an impact on them receiving messages from your Maropost account. Make sure you add the {{report_spam.form}} tag on your page. This creates a tab for your contacts to confirm if the email received is spam or not. Once you have finished designing your page, save it.Using a Report Spam Page While you are creating a custom footer (see Footer Management), you can select the Report Spam Page you have created using the Preference Management tool.
