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Please Note: Help articles have been updated to reflect the new contact management process. If this hasn't been rolled out to your account yet, it will be in the coming weeks. See our
Email Contact Lists: Overview (Legacy) article to learn more.
You can view all the contact lists created previously from the contact list's index page. From the Index page, you can edit an existing list or create a new one and add new contacts to the list. We have also provided you options to export contacts from a list and import contacts from other platforms through various import methods.
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You can access this section from the Navigation panel under the Audience menu.
Viewing the Contact List Overview
Click the list name to see a 360-degree view of the contacts. Here, you can see an overview of all the list's details, along with quick insights. From the list itself, you can additionally manage your list and take any steps if necessary. For more information, see the Contact Lists Overview article.
Creating a List
To create a list, click the New List tab on the Contact Lists index page. Then, on the list creation page, add relevant details such as name, description, brand list, subscription criteria, third-party integration links, etc. After generating the list, you can add contacts to it either manually or by importing them. For more information, see the Creating a Contact List article.
Importing a List
To import contacts to a list, select the Import List option from the Actions drop-down menu. In the Import List dialog box, you have three options for importing a list: File Import, FTP Import, and Automated Imports. For more information, see the Importing Contact Lists article.
Exporting a List
To export all of the contacts in the list, select Export List from the Actions drop-down menu. When you specify the details in the Export List dialog box and click Save, the contact exporting process begins. When the contacts are exported, you will be notified via the notifications panel. For more information, see the Exporting a Contact List article.
Viewing Contacts in a List
To see all the contacts in a list, select View Contacts from the Actions drop-down menu. The contacts page displays all of the contacts in the list, along with their information. On the Contact 360 Overview page, click a contact's name, which reveals their 360-degree viewpoint.
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To add a new contact manually, utilize the New Contact tab. You can also use the icons to export and import contacts from the list.
Editing a List
To make changes to a list, select the Edit List option from the Actions drop-down menu and make necessary modifications to the list thereafter.
Deleting a List
If you wish to delete a list, select the Delete List option from the Actions drop-down menu. However, do reconsider since a deleted list cannot be recovered.
đź“‹ Note: Deleting a list is not recommended, as it can cause reporting issues.
Refreshing a List
The Refresh icon is present next to every contact list, which ensures the list’s contents are up-to-date. Upon refreshing, you can see the latest count of contacts.