It is essential to highlight that the GDPR guideline only applies to Controllers & Processors which are firms operating in the European Union (EU) and companies outside the EU that provide products or services to people living in the EU. GDPR does not apply to individuals who are citizens of the United States of America, Canada, or any other country outside of the EU.However, regardless of their citizenship, most organizations will respect their clients' wishes to have their data erased to avoid any uncertainty. As a Data Controller under GDPR, you must erase every client record from every system under your control in response to your customers' request for data erasure. It includes any information you keep about the customer on your internal systems and any external systems you oversee.In this Article Deleting an Individual ContactDeleting Contacts in BulkDeleting an Individual Contact You can delete a contact either by accessing the Email Contact lists from the Audience section or you can quickly navigate by using the Contact Search dashboard widget.Upon entering the contact details and clicking submit, the contact details page will appear. Click the options menu and select Delete Contact.When you delete the contact, its contact details record will still remain for reporting purposes. The following data erasure procedures will also take place: The contact will be unsubscribed from all previously subscribed lists.If the contact is present within any Journey, it will be unsubscribed.The contact's email address will be replaced with a pseudonymized one and added to the general Do Not Mail list and the Brand Do Not Mail list (if your account is using the Brand Management feature).If the contact's email address was previously in the general Do Not Mail list and/or the Brand Do Not Mail list, it will be replaced by its pseudonymized version.The contact record's custom fields will be deleted.The contact record's standard fields (first name, last name, telephone, fax) will be set to NULL.All records in any relational table relating to that contact will be deleted.Deleting Contacts in Bulk Maropost Marketing Cloud gives you the option to bulk delete contacts from your accounts with a few simple steps. This proves handy whenever you receive data erasure requests from multiple clients and would like to remove these contacts all at the same time. To access this option, click on your username and select Settings.Now, under Contacts, select the Bulk Delete Contacts tab.Click on the Import link.From the modal window that opens, upload your file (CSV and TXT format only) containing the email addresses of users that you need to delete. Select the delimiter and column rows in which the email addresses are present so that the system can identify and process them. Finally, click on Import. The email addresses imported from the file will be processed and deleted permanently from your Marketing Cloud account.
