You can synchronize your store inventory with the Merchandising Cloud database to ensure search results always reflect your current product availability and pricing.
Regular product syncs help maintain accurate search results, preventing customer frustration from finding out-of-stock items and ensuring your merchandising data stays current.
Understanding product sync frequency and using on-demand sync capabilities helps you maintain search accuracy, especially when making significant inventory changes or launching new products. Keeping your Merchandising Cloud database synchronized with your store ensures customers find available products quickly, which helps improve conversion rates and reduces the likelihood of abandoned carts due to outdated product information.
What is a Product Sync?
Product sync synchronizes your inventory with our internal database. If some of the products go out of stock or are removed from the store, but the product sync has not been performed, they will still be present in the search results.
The frequency of the product sync is set by the plan that you chose during the onboarding process. Please check pricing for the full list of features and product sync behavior.
You can check when the next sync is scheduled in the Merchant Dashboard.
On-demand product sync
All our plans enable on-demand product sync, which allows you to sync products whenever you need, without the need to wait for the automatic sync. This can be found here: Merchant Dashboard Product Sync.
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