Shipping Configuration in Maropost Commerce Cloud controls how shipping options and charges are applied during checkout. It is the area where merchants manage live carrier shipping rates, manual shipping rules, and destination zones used for order delivery.
When you open Shipping Configuration, you will be taken to a dedicated shipping page with three sections:
- ShipStation
- Custom Shipping
- Shipping Zones
ShipStation is the primary shipping source when connected. If ShipStation account is connected, Custom Shipping can be used as the fallback shipping method.
If you only want to use Custom Shipping, do not connect a ShipStation account.
To access:
- Go to Settings
- Select Shipping Configuration
Custom ShippingCustom Shipping allows you to create and manage shipping options directly inside Commerce Cloud. This section is used to manually control how shipping is charged without relying on external carrier rates.
It can be used when ShipStation is not connected, or maintained as a backup option depending on your shipping strategy.
If you want to use only Custom Shipping, do not connect a ShipStation account, as ShipStation takes priority whenever it is connected.
To manage custom shipping rules, select the Custom Shipping tab
Custom Shipping Page OverviewWhen you open the Custom Shipping tab, you will land on a dedicated Custom Shipping page. This page displays all custom shipping rules that have been created.
Each row represents one shipping condition and shows how that shipping option applies based on location, shipping zone, sales channel, weight range, and order value.
The table includes the following columns:
Column | Description |
|---|
Location | Geographical area for the shipping rule. |
Shipping Zone | The specific shipping zone applied. |
Shipping Option | The name of the shipping option. |
Sales Channel | The sales channel to which the rule applies. |
Weight (Min) | Minimum weight for the rule to apply. |
Weight (Max) | Maximum weight for the rule to apply. |
Price (Min) | Minimum order price for the rule to apply. |
Price (Max) | Maximum order price for the rule to apply. |
Delivery Charge | The cost of delivery. |
Delivery ETA | Estimated time of arrival for delivery. |
Each row also includes an action menu where you can:
This allows you to quickly maintain existing shipping rules.
Sales Channel FilterAt the top of the page, you will see a Sales Channel filter.
This filter helps you display only the shipping rows assigned to a selected sales channel. For example, you may choose to view rates for Online Store, Amazon, eBay, or All Sales Channels.
This is useful when managing different pricing across multiple channels.
Add FilterThe Add Filter option allows you to create a filtered view of the Custom Shipping table.
Available filter options may include:
- Sales Channel
- Location
- Shipping Zone
- Validation Status
Using filters only changes what is shown on the screen. It does not change any shipping rules.
ExportUse Export to download custom shipping data from the table.
Depending on the selected option, you may be able to export:
- Current page
- All data
- Currently displayed data with applied filters and sorting
This is useful for reporting, reviewing rates, or keeping a backup copy.
ImportUse Import to upload custom shipping data in bulk. This is helpful when creating or updating multiple shipping rows at the same time.
Available import actions may include:
- Add New
- Update Existing Record
- Add New and Update Existing Record
If uploaded values do not match existing locations, shipping zones, or sales channels, the system may return validation errors.
Create New Custom Shipping RuleTo create a new Custom shipping conditions, Click New Custom Shipping. This opens the Add Shipping Condition page.
Before using Custom Shipping, configure locations within Shipping Zone. For a step-by-step guide to configure Shipping Zone, click here.
This will open Add Shipping Condition page, where you can enter the required information. You will need to fill following information:
Basic Information
Start by entering the core shipping details.
Required fields include:
- Shipping Option Name
- Delivery Charge
- Location
- Shipping Zone
- Sales Channel
The Shipping Option Name is the label customers may see during checkout, such as Standard Delivery, Express Shipping, or Free Delivery.
Location defines the fulfilment source, while Shipping Zone defines where the rule applies.
Sales Channel allows you to assign the shipping rule to one or more channels.
Conditions (Optional)
You can define when the shipping rule should apply by entering conditions.
Available conditions include:
- Weight Min
- Weight Max
- Price Min
- Price Max
These conditions help control when a shipping option becomes available.
For example:
- Orders between 1 kg and 5 kg
- Orders above $100
- Orders below $50
If no condition is entered, the rule may apply more broadly depending on the setup.
Details (Optional)
You can also complete optional fields for additional delivery information.
Available fields include:
Delivery ETA helps communicate estimated delivery timing to customers.
Notes can be used for internal reference or shipping rule details.
Save the Rule
Once all required fields are completed, click Save.
The new shipping rule will be added to the Custom Shipping table and can be used during checkout when the configured conditions are met.
Once you Save the Shipping Condition, you will see the notification on saying, “Custom Shipping Created Successfully” and the new condition will be visible on the Custom Shipping page
