The Fulfillments tab is your centralized hub to track how each order is being processed, picked, packed, and shipped — making it easier to manage post-order operations. Whether you're overseeing dozens or thousands of orders, this tab helps you stay in control by surfacing the status of fulfillment, payment, inventory movements, and timelines — all in one place.
The Fulfillments tab is designed to answer one key question: “What is the current status of each order in terms of being fulfilled and shipped?”
It offers a real-time view of all fulfillment activities — helping your team coordinate between order management, warehouse handling, and logistics execution.
To access,
go to Orders >> Fulfillment
Overview of the Fulfillment Table Columns
Let’s break down what each column in the table means and how you can use it:
Column | Description |
|---|
ID | Unique identifier for each fulfillment event. Clickable to view fulfillment details. |
Order | Links to the corresponding Sales Order (e.g. #MCC-10000258). |
Customer | Email address of the customer who placed the order. |
Warehouse | Shows which warehouse the item is being fulfilled from. |
Fulfillment Status | Displays the state of order processing — e.g., Picked, Shipped, or Cancelled. |
Payment Status | Indicates whether the order is Paid, Not Paid, or Refunded. |
Product QTY | Quantity of items in the fulfillment batch. |
Order Status | Order Status shows the current state of the order—such as Pending, Processing, Completed, or Cancelled. |
Sales Channel | Sales Channel displays the name of the channel the order came through. |
Created At | Timestamp when the fulfillment record was created. Helps with timeline tracking. |
Total | Order value associated with the fulfillment. |
Note: There can be multiple fulfilments in the same Order. We have Order Status column to define which order does this fulfilment belongs to.
Two or more fulfilments can have same Order number shown.
Understanding Key Statuses
Fulfillment Status
These statuses reflect the operational progress of the order being prepared and dispatched:
Status | Meaning |
|---|
Picked | Items have been picked from inventory. |
Packed | Items have been packed, and the selection of the shipping carrier is pending. |
Pick Carrier | The shipping carrier has been chosen, and the order is ready for shipment. |
Canceled | Fulfillment was canceled before shipment. |
Payment Status Options
The payment status helps you identify the financial state of each fulfillment. Below are the available statuses:
Status | Meaning |
|---|
Confirmed | Payment is acknowledged by the system. |
Paid | Full payment has been received. |
Not Paid | Payment is missing or failed. |
Partially Paid | Partial payment has been received. |
Awaiting | Payment is expected but not yet received. |
Captured | Payment was successfully captured. |
Refund Requested | Buyer has requested a refund. |
Difference Refunded | Partial refund has been issued (price difference, etc.). |
Partially Refunded | Only a portion of the order value was refunded. |
Refunded | Full refund issued. |
Requires Action | Payment requires manual action or review. |
Canceled | Payment was canceled. |
Order Status
The “Order Status” shows the current stage of the order in its lifecycle — from initiation to completion, including any issues or cancellations.
Order Status | Explanation (One-liner) |
|---|
Pending | The order has been received but is yet to begin processing. |
Processing | The order is currently being worked on. |
Requires Action | The order is on hold and needs manual intervention or a response to proceed. |
Canceled | The order was terminated before completion. |
Archived | The order is old or inactive and has been stored for record-keeping. |
Completed | The order has been fully processed and finalized. |
Filtering & Sorting
To help you find the information you need quickly, the Fulfillments tab includes powerful filter and sort options:
- Location filter: Choose which warehouse/location you want to view fulfillment for.
- Sorting: Sort by columns such as Created At, or Fulfilment Status.
- Advanced filters: Filter by order status, payment status, fulfillment status, sales channel, and created date.
- You can also save filters so teams can reuse them for recurring operational workflows.
These tools help you identify delays, troubleshoot issues, and maintain smooth fulfillment operations.