Once an order is created and recorded in your system, you can easily review all associated information by accessing the Sales Orders page. This section outlines how to view individual order details, along with what information is available when you open an order.
To view a specific order:
- Go to the Sales Orders section in the back office.
- Locate the order from the list.
- Click directly on the Order Number of the desired order.
Tip: Orders are listed chronologically, with the most recent ones appearing at the top by default. You can also use filters to find specific orders.
Order Details Page
On the Order Details Page, you’ll find an overview of the payment, fulfillment, customer information, and product summary.
Let’s break down each section of the Order Details page for better clarity.
Order Summary Header
This section provides a quick overview of the order and customer details, giving your staff or support team all the key data at a glance.
1. Order Number and Timestamp
- Order ID:
#MCC-10000111
This is the unique identifier assigned to the order. It helps in tracking, referencing, or filtering orders. - Date and Time:
Sep 26, 2025 at 04:58 AM
Shows the exact date and time when the order was created.
2. Customer Profile
- Name: abhishek Kaushal
- Email: ak009@yopmail .com
Clicking on the email opens a mail client to directly contact the customer.
3. Payment and Currency Details
- Currency: AUD
Denotes the currency used for this order (Australian Dollar). - Payment Method: Card
Indicates the customer paid via card.
4. Location Details
- Region: Australia
- Country: Australia
These fields may help in determining tax, shipping zones, or regional offers.
5. Sales Channel
- Channel: Addidas WebStore
This shows where the order originated from (useful for multichannel businesses).
6. Contact Information
- Phone Number: 4091091091
Useful for any follow-ups or shipping updates.
7. Addresses
- Shipping Address:
Abhishek Kaushal, 4091091091, Maropost, Oxford Street, Darlinghurst, NSW, 2010, Australia - Billing Address:
Same as the shipping address.
You can edit either address directly from this section by clicking the Edit Address link next to each field.
At the top of the Order Detail panel, you’ll find key statuses and the order total:
Label | Description | Status Options |
|---|
Order Status | Shows the overall processing state of the order — for example, "Processing" means the order is being worked on but not yet completed. | - Completed
- Pending
- Processing
- Canceled
- Archived
- Requires Action
|
Payment Status | Indicates whether payment has been received. A “Paid” status confirms successful payment. | - Confirmed
- Paid
- Not Paid
- Partially Paid
- Awaiting
- Captured
- Canceled
- Refund Requested
- Difference Refunded
- Partially Refunded
- Refunded
- Requires Action
|
Fulfillment Status | Displays whether the products have been shipped. If “Fulfilled,” all items are dispatched. | - Not Fulfilled
- Fulfilled
- Shipped
- Partially Shipped
- Partially Fulfilled
- Partially Returned
- Returned
- Canceled
- Requires Action
- Not Ready
- On Hold
- In Transit
- Out for Delivery
|
Total | The final payable amount for the order, including taxes, discounts, and shipping if applicable. | |
Each of these statuses is color-coded to provide at-a-glance visibility into the order lifecycle.
Tags Section
This section allows internal teams to categorize and filter orders more efficiently.
- Add comma-separated tags such as "High Priority", "B2B", or "VIP Customer".
- These tags are not visible to customers and serve purely for internal organization or segmentation.
Timeline Section
The timeline is used to track internal notes and system-generated updates:
- You can write and submit Internal Notes for context or handoff between team members.
- System-generated logs — like “#796 Order placed via Cart” — provide an automated history of customer actions and order creation.
These features help ensure that all teams involved (sales, support, fulfillment) have full visibility into the order’s journey.
Summary Section
This section displays the complete breakdown of the order. You’ll be able to view:
- Order Summary: Includes the product name, quantity, unit price, and total amount.
- Fulfillment Status: Shows whether the item has been fulfilled.
- Product Link: Click on the product name to view its details directly.
It also includes the subtotal, shipping charges, tax, and the final total — providing a clear overview of all order components.
Payment Section
This section provides a quick snapshot of all payment-related details for the sales order — including the payment method, status, transaction reference, and the date/time when the payment was captured. You can easily view:
- Total Paid – The full amount collected from the customer.
- Total Refunded – Any amount refunded back to the customer.
- Net Payment – The remaining amount after refunds.
Fulfillment Section
The Fulfillment section helps you track and manage how each order is processed and shipped.
You’ll be able to see:
- Fulfillment status (e.g., Unfulfilled, Fulfilled, etc.)
- Product details with links
- Quantity and SKU information
- Actions that can be taken at each stage
Pack Option
Clicking on the Pack button opens a popup where you can enter packaging dimensions (Length, Width, Height, Weight) for each product. This step is essential for processing shipments and generating accurate shipping labels.
Once the fields are filled in, clicking Complete Pack marks the item as packed.
New update coming soon: You’ll be able to pick from saved package presets instead of entering dimensions each time.
By clicking the three-dot (⋯) menu next to a fulfillment, users can choose to Cancel Fulfillment. This is helpful if a shipment is being revised, delayed, or no longer needed.
