This release will be available to users throughout February/March 2026.
Serial Number Recording - Additional Enhancements
Following the launch of the Serial Numbers feature, we are rolling out several related enhancements to complement the new functionality.
Serial Numbers Added to Return Reasons Report
The Return Reasons Report now includes a Serial Number column for refunded and cancelled items. This column appears to the right of the Description field and helps retailers track serialised products more easily during refund analysis and reporting.
Serial Numbers for Refunded Items
Sales Reports now include Serial Numbers when viewing refunded items.
This improves traceability and helps retailers reconcile refunds for serialised products more easily.
PO Quick Create Product — Serial Number Setting Fix
Resolved an issue where the Serial Number could revert to the default value after creating a product from the Purchase Order workflow.
Customer & Account Improvements
Customer Account Payments — Faster Selection
The Payment Method and Outlet dropdowns on the Customer Account Payments screen now display options in alphabetical order, making it faster to find and select the correct option.
Pagination Improvements
New 100 and 200 record page size options have been added to the Account Payments screen. A loading spinner has also been introduced to improve feedback when loading large data sets.
Freight Charges on Statements
Resolved an issue where freight and delivery charges could appear on account statements before items were fulfilled. Freight charges now only appear once fulfilment occurs, ensuring accurate customer balances.
Product & Purchase Order Improvements
Resolved an issue where sell prices could be calculated differently when creating a product directly vs creating it from a Purchase Order. Pricing is now calculated consistently across both workflows.
Purchase Order Excel Upload — Product Matching Fix
Resolved an issue where Purchase Order uploads could create POs with no items when the Product ID column was populated.
The import process now reliably matches products depending which unique identifier/s are suppled in the upload file, including:
- Product ID
- Supplier SKU
- Supplier SKU2
PO uploads now create Purchase Orders correctly regardless of which identifier is provided.
Mass Upload/Download Improvements
Product Mass Upload — Additional Validation
Additional validation has been added to Product Mass Upload to prevent invalid data being imported.
Validation now checks the following fields:
- Short Description
- Custom1, Custom2, Custom3
- Carton Quantity
- POS Price Markup Target
This ensures incorrect values are flagged before upload.
Customer Mass Upload — Date of Birth Fix
Resolved an issue where importing a customer Date of Birth could save the wrong date (typically one day earlier). The system now saves the exact date selected.
API Improvements
Products API — Sorting by Created & Modified Dates
The /products API endpoint now supports sorting by Created and Modified timestamps, making it easier for integrations to retrieve newly created or recently updated products.
Order Items API — Improvements & Reliability Fixes
Improvements have been made to the Order Items API:
- The full product model is now returned in responses.
- Fixed an issue where retrieving order items could return a 500 error.
Customer API — Viewing Newly Created Customers Fixed
Resolved an issue where customers created via the API could cause an error when viewed in Retail Express. Customers created via the API can now be viewed and managed correctly even when Date of Birth is not provided.
Other General Enhancements and Fixes
Background Export Email Notifications Restored
Fixed an issue where email notifications were not sent when background report exports completed.
Notifications are now delivered as expected.
Webstore Refunds — Discount Error Fix
Resolved an issue where the error “The refund amount exceeds the maximum permitted”
could appear when refunding orders that included discounts.
Shopify — Voucher Product Shipping Fix
Resolved an issue where voucher products incorrectly triggered shipping during Shopify order processing.
Style Performance Report — Season Filter Fixed
Resolved an issue where the Season filter returned no results even when eligible products had valid sales. The report now correctly displays results when filtering by season.
Sales Report - Balance Due Calculations Corrected
Fixed an issue where the Sales Report Summary could show a negative Balance Due even when individual sales had no outstanding amounts. Report totals now accurately match the underlying sales data.