Knowledge Base

Neto By Maropost

1. TradeMe Setup - Prepare Products for Data Export
2025 Releases
Abandoned Cart Saver
Account Credit Payment Method, Limits and Invoice Terms
Accounting
Accounting Integration Set up Guides and Feature Comparison
Accounting Integrations
Accounting add ons
Add Advertisements to Facebook Shop Home Page Carousel
Add Afterpay Widgets
Add Backup Rates for API Shipping
Add Content Pages
Add Customer Accounts
Add Customers
Add GST to Amazon Australia Products in Maropost Commerce Cloud
Add HS (Harmonised System) Tariff Codes to Maropost Commerce Products
Add Handling Time to Amazon AU Listings
Add Images to Products
Add Orders
Add PayPal Pay in 4 to your Web Store
Add Product Condition to a Google Shopping Feed
Add Product Cost Prices
Add Products and Print Product Labels in Maropost POS
Add Products in Maropost Commerce Cloud from eBay Listings
Add Products products
Add SEO Meta Data
Add SPF Records for Email Authentication
Add Social Media Accounts to your Webstore
Add Widgets to the Dashboard
Add a Business Logo to your Website
Add a Contact Us Form to your Webstore
Add a Custom Sales Channel
Add a Discount / Coupon
Add a Product Category
Add a Sales Order
Add a Shipping Category
Add a Staff User Account
Add and Manage Products
Add eBay Item specifics
Add, View, Edit, and Process Maropost Commerce Cloud Inventory Stocktakes
Address Guard
Advanced Customer Fields
Advanced Product Descriptions
Advanced eBay Filtering
Advertising Campaigns
Amazon
Amazon Australia
Apply Credit or Over Payment to an Invoice in Xero, MYOB or Unleashed
Approve Products to List on Catch
Assembled Dimensions
Assign Customers Specific Invoice Layouts or Designs
Australia Post Shipping Setup
Auto Multi-Channel Fulfillment App for Maropost Commerce
Backup & Restore
Barcode Best Practices
Bunnings Marketplace
Business Information
Cancel Sales Orders in Bulk
Canonical URLs
Carrier Based Pricing Shipping Option Setup
Categories and Content
Category & Content Export Wizard
Change Return Address Details on Shipping Consignment Labels
Choose a Webstore Theme
Compare Payment Gateways and Features
Compare Shipping Carriers and Features
Comparison Shopping and Affiliate Networks Overview
Comply with Sales Taxes when Trading Internationally
Content, Blog Posts, Information and Web Pages
Control Panel Notification Emails
Course: Add Content Pages
Course: Advertising, Promotions and Discounts
Course: Introduction to Maropost Commerce Cloud
Create Featured Products Ads
Create Pick'n Pack Shipping Labels or Consignments
Create a One-Click Order Button in an Email
Create a Sales Channels Report in Glew eCommerce Analytics
Create and Process a Return Merchandise Authorisation (RMA) or Refund
Crossbeam
Custom Print Docs
Customer 'My Account' Overview
Customer Export Wizard
Customer Payment Terms
Design and Populate Your Website
Disable Website Caching While Updating the Design
Dispatched Orders Report
Domain Names
Dymo 450 Label Printer Set up for Neto
Existing eBay Sellers
Export eBay Listing Data
Facebook Pixel Analytics & Reporting Setup
Get Started Sell
Getting Started with Neto
Import Products from BigCommerce
Import Products from Shopify
Introduction to Neto
Inventory Planner
Kogan
Launch Amazon Australia
Launch My Website
Launch eBay Sell
Layby and Pay Later in Point of Sale (POS)
List Products on eBay
MYOB Account Right Live by Novel Integrations
MYOB Common Errors
MYOB accounting
Maintenance & Troubleshooting
Maintenance & Tweaks - Payments
Maintenance & Tweaks - Shipping
Manage POS
Manage your eBay Integration
Marketplace Maximizer
Maropost Commerce Cloud Inventory
Maropost Commerce Cloud Pick'n Pack
Maropost Commerce Cloud Release Notes - 10 November 2022
Maropost Commerce Cloud Release Notes - 24 May 2023
Neto By Maropost
Neto by Maropost Release Notes – 10th February 2025
NextGen Sales Order List
Offline Payment Methods
Order Tracking Status Import Wizard
POS Product Images not Displaying
Payment Information Export
Pinterest Product Catalogue Feed
Release Notes – 11th February 2021
Release Notes – 19th November 2020
Run Integration Tasks (to Import and Export Data Between Apps) in Xero
SAASU Sync
Set up MyDeal Marketplace Sales Channel
Set up a Customer Rewards Points Program
Set up a Generic Product Export Template
Star TSP100 Receipt Printer Setup
Troubleshoot Catch Errors
Troubleshoot Payment Issues
Troubleshoot Sales Order Issues
Troubleshoot Shipping Issues and Errors
Update Linea Pro Firmware For Maropost Commerce Cloud Pick'n Pack
Use Point of Sale
Use your Dashboard
Video Account Management
Video: Add a YouTube Video to a Content Page
Video: Amazon Australia Category and Field Mapping
Video: Catch Category and Field Mapping
Video: Import Order Lines into a Purchase Order
Video: Set up ZipPay or ZipMoney
Video: Xero Accounting Integration
Welcome to Fruugo
eBay Promotion Tools
2. TradeMe Setup - Create the Export Template
2024 Releases
AdScale
Add Kit, Hamper & Bundle Products
Add Products
Add Shipping Carrier Information to Amazon Orders
Add Suppliers
Add Support for Australia Post Safe Drop
Add Variation Products in Google Shopping Feed
Add a Custom Customer Field
Add a Discount Group
Add a Freshdesk Contact Widget to your Webstore
Add a Parts / Product Finder
Add a Shipping Option
Add an API User Account
Add an Import or Export Process Schedule
Add and Update Afterpay Widgets
Add-ons
Allied Express
Analytics and Optimization
Apply Payments to POS Sales
Australia Post eParcel International Shipping Manual Setup
Batch Order Processing
BigCommerce
Business Details
Cancel or Delete a Sales Order
Catch Overview
Category & Content Import Wizard
Change Default Image Settings
Charge GST on International Orders
Checkout Settings
Comparison Shopping Sites
Consign Stock to a Re-seller
Control Panel Management
Control Panel Search Operators
Course: Amazon Sales Channel
Course: Data Import and Export
Course: Log in and Get Started
Crazy Egg
Create an Advertising Banner in Canva
Cross Sell Products
Currency and Tax Settings
Customer Disputes
Customer Files
Customer Import Wizard
Customers import export
Download Image from URL
Drop Shipping Overview
Edit System Email Templates
Email Address Changes when Sending
Email Hosting
Email Marketing Overview
End and Delete eBay Listings
Excel Connector by Gapwise
Getting Started with Glew eCommerce Analytics
Go Live With eBay
Google Analytics with eCommerce Tracking
Google Search Console Setup
Import and Export
Import and Export - Products
Inventory Change Log Report
Kogan Troubleshooting
Launch Catch
List your Products
Listing Rules Template Details
Locate and Filter Orders in Mobile Pick'n Pack
Logos
Low Stock Alerts
MYOB
MYOB AccountRight Live Field Mapping
Maintenance & Tweaks
Maintenance and Tweaks
Manage Customer Credits
Manage eBay Quantity and Stock Levels
Maropost Commerce Cloud Pick'n Pack Compatible Hardware
Maropost Commerce Cloud Release Notes - 28 October 2022
Maropost Commerce Cloud Release Notes - 30 January 2023
Maropost Commerce Cloud Webstore Themes
Maropost POS Compatible Hardware
New eBay Sellers
Overview
Overview - Shipping
PCI Compliance
POS Hardware
PayPal Payment Method
Product Export Wizard
Product Import Wizard
Products Overview
Proof of Delivery Data Import Wizard
QuickBooks accounting
Release Notes – 14th July 2020
Release Notes – 1st June 2021
Retrieve UPS Shipping Label Details
Revise Active eBay Listings
Run MYOB Integration Tasks
Sales Order Emails Overview
Sales Order Import Wizard
Sales Order Import and Export Fields
Sell Used and Refurbished Items on eBay
Sendle Shipping Option Set up
Set up Amazon US
Set up BigCommerce
Set up MyDeal Shipping
Set up Neto
Set up Neto
Set up Pick'n Pack
Set up Shopify
Set up a Facebook or Instagram Product Feed
Set up the Direct Xero Accounting Integration
Set up your Maropost Commerce, Unleashed and Xero Ecosystem
Troubleshoot Amazon Australia Error Messages
Troubleshoot Xero Errors
Understand PayPal Error Messages
Unleashed
Update your DNS Records
Use your Reports
Video Accounting
Video: Header Announcement Tweak
Video: Set up Catch
Video: Stripe Credit Card, Apple Pay and Google Pay Payment Methods
Wufoo Form Builder
2023 Releases
3. TradeMe Setup - File Builder
Add Specifics or Filters to a Product
Add a JotForm Contact Form to your Webstore
Add a Purchase Order
Add and Edit Export Templates
Add or Edit Shipping Rates
Add or Edit Website Menus
Algolia Search for Maropost Commerce
Apply a Discount Coupon to an Order
Approve Products to List on Amazon
Australia Post International
Australia Post eParcel Shipping Manual Rates Setup
Before you Launch
Braintree Credit Card Payment Method
Bulk Combine Order
Bunnings Marketplace
Catch Settings
Close a POS Register Shift
Consignment Labels and Manifests
Content Management
Content and Category Import and Export Fields
Course: Comparison Shopping Sites
Course: Inventory Management
Create Custom Links in your Control Panel
Custom Shipping Overview and Setup
Customer Emails
Customer Import and Export Fields
Customers
Customers Overview
Discounts and Promotions
Editable Kits
Filter Products or Categories from Comparison Shopping Feeds
Findify
Freebies
Glew eCommerce Analytics Calculations
Google Survey Opt-In Module Setup
Hardware
Import And Export Purchase Orders
Launch Point of Sale
Launch Steps
List on International eBay Sites
Listing Rules Templates Overview
LiveChat
Log Into Maropost Commerce Cloud Pick'n Pack
Log into your Maropost Commerce Control Panel
MYOB Sync
Mailgun Email Routing
Maintenance & Tweaks - Customers
Maintenance & Tweaks - Products
Manage Sales Order Overpayments
Manage your eBay Store
Managed Checkout
Manually Approve Website Customer Accounts
Maropost Commerce Cloud Pick'n Pack Settings
Maropost Commerce Cloud Release Notes – 13 February 2023
Menus & Content Pages
Order Custom Fields
Overview import export
Overview orders
Payment Method Settings
Product Import and Export Fields
QuickBooks
Register a Domain Name
Release Notes – 12th March 2020
Release Notes – 15th September 2021
Release Notes – 1st November 2022
Reports Overview
SSL Certificate Overview
Saasu accounting
Sales Orders Export Wizard
Sales Orders Overview
Set Up MyPost Business Carrier Labels
Set up Afterpay, Zip Pay or Zip Money & Paypal Pay in 4 Payment Methods
Set up Custom Shipping
Set up POS
Set up Payment Gateways
Set up Staff Permission Groups
Shipping Overview
Structured Data Errors
System Templates
Troubleshoot Xero Payment Discrepancies
Troubleshoot eBay Error Codes
Unleashed Inventory Management
Use Neto
Use Neto Courses
Use Pick'n Pack
Video Amazon Australia
Warehouse Locations
Wholesale and B2B Features
Xero Customers and Suppliers
eBay Category Mapping and Updates
eBay Images
2022 Releases
4. TradeMe Setup - Prepare Your Order Import
Add Variation Products
Advanced Shipping Options
Automatically Apply Discounts to Customers
Barilliance
Bulk Split Orders
Catch
Contact Form Providers Overview
Content Zones
Couriers Please Shipping Setup
Course: Payment Methods
Course: Reports
Custom Search Filters
Customer Groups
Customer Management
Dashboard and Reporting
Data Import & Export Overview
Disable Print Preview of Receipts in Chrome
Edit a Sales Order
Email Marketing
Forecast Demand Inventory Report
Free Pick up Shipping Setup
Glew eCommerce Analytics Overview
Google Analytics 4
Google Shopping Feed Errors and Warnings
Hubbed Click & Collect
Import Customer Passwords in Bulk
Import Order Lines into a Purchase Order
Integrate Google Tag Manager
Introduction to Amazon Australia
Inventory Management
Launch Webstore
Manage Email Subscribers and Contact Lists
Manage Your Neto Account
Marketing Tools
Marketing, SEO, and Promotions
Maropost Commerce Cloud Pick'n Pack Staff Accounts
Multilevel Pricing
Oktium
Olark
Outsmart Apps
Overview - Customers
PayPal Pay in 4: Advanced Configuration
Pick Orders to a Bin or Tote in Maropost Commerce Cloud Pick'n Pack
Process Orders
Products import export
Promote your Website
Prospects Overview
Release Notes – 12th October 2021
Release Notes – 13th September 2022
Release Notes – 23rd February 2023
Release Notes – January 2020
Request File Transfer Protocol (FTP/SFTP) Access
Return Merchandise Authorisation (RMA) Overview
Saasu
Sales Order Settings
Security
Set Different Promotional Pricing for Retail and Wholesale Customers
Set up Australia Post eParcel International Label and Carrier Configuration
Set up Catch
Set up Shipping Carriers
Set up the MYOB AccountRight Live Accounting Integration
Set up the eBay Integration using the Wizard
Theme Terms & Conditions
Troubleshooting payments
Understand Content Delivery Networks with Maropost Commerce
Use POS
Video Analytics Studio
Ways to Sell on Neto
Xero accounting
Xero and MYOB (Direct) Reports and Export Logs
eBay Business Policies
eBay Listing Compliance
eBay Sales Orders
eBay Vehicle Parts Compatibility
Automatically Apply a Discount with a Link
Commission Factory
Control Which Countries are Available in your Checkout
Course: Point of Sale
Course: Sales Orders
Create a TradeMe Account
Create and Retrieve eParcel or StarTrack Shipping, Tracking and Label Details
Customise Email and Print Templates
Data Import and Export
Disputify
Facebook
Free Shipping Setup
Gift Vouchers
Google Shopping Shipping Set up
Import & Export Data via API or FTP
Import Stocktakes
Integrate Xero with Maropost Commerce Cloud Inventory
Inventory Management add ons
Kings Transport
Launch eBay
Launch your Store
List Products on Amazon Australia
Log in and Navigate POS
Manage your Maropost Commerce Subscription
Maropost Commerce Cloud Release Notes – 21 October 2022
Maropost Commerce Cloud Webstore Overview
Merge Customer Accounts
Neto by Maropost Release Notes – 8 Apr 2020
Online Courses
Optimise your Warehouse for Pick'n Pack
Order Quantity Limits
Overview products
PDF Brochure Upload
Pay for an Order with a Gift Voucher
Paymark Credit Card Payment Method
Process (Pick, Pack and Dispatch) Orders in Pick'n Pack
Release Notes – 17th January 2023
Release Notes – 21st December 2021
Release Notes – 8th September 2020
Returns, Credits, Refunds, RMAs
Reward Programs
SEO Overview
Sales Order Payments, Tracking & Status
Set up Bing Conversion Tracking
Set up Catch Category and Field Mapping
Set up Drop Shipping as a Seller
Set up FedEx Carrier Labels
Set up MailChimp in Glew eCommerce Analytics
Set up Order Notifications by Email
Set up Payments
Set up SmartrMail
Shipping Label Configuration
Smartarget Whatsapp - Contact Us
Snap Engage
Switch Accounting Platforms (Before you Begin)
Troubleshooting
Universal Google Analytics
Update your Domain's Name Servers
Video Catch
Webstore Design Options
eBay Categorisation & Listing Rules
eBay Product Based Shopping Experience
Course: Products
Direct Freight Shipping Setup
Discounts / Coupons Overview
Display the Cheapest Shipping Option to Customers
Dynamic Creative
Fraud Filter
Fruugo
Glew eCommerce Analytics
Image Settings
Import Google Shopping's Australian Product Categories
Manage Multiple Maropost Commerce Stores Through Import and Export
Marketing
Maropost Commerce Cloud Inventory / Unleashed Feature Comparison
Maropost Commerce Cloud POS Sales Process
Maropost Commerce Cloud Release Notes – 17 February 2023
Maropost Commerce Cloud Ship
Multi-Factor Authentication (MFA)
Neto by Maropost Release Notes – 2 Jun 2020
Payments
Pre-defined Shipping Packages
Prepare your Products for Pick'n Pack
Print Purchase Order Documents
Process (Pick, Pack and Dispatch) a Sales Order
Product Categories
Product Options
Quick Shipping Setup Wizard
Release Notes – 26th February 2020
Release Notes – 2nd December 2021
Release Notes – 7th March 2023
Reverse or Cancel a Pick In Maropost Commerce Cloud Pick'n Pack
SEO and Analytics
Sales Orders
Set up Amazon Australia in Maropost Commerce Cloud
Set up Automatic Payment Reminders
Set up Drop Shipping as a Supplier
Set up Goals in Google Analytics
Set up Shipping
Set up Shipping Carrier Labels
Stripe Credit Card, Apple Pay, and Google Pay Payment Method
TradeMe Product Category Sheet
Troubleshoot Orders
Troubleshooting Shipping
Video Content and Category Pages
Videos
Visual Website Optimizer
Xero
Zapier
eBay - Maintenance & Tweaks
eBay Field Mapping
Course: Set up Accounting Integrations
Edit Shipping Zones
Engage Interactive
Fastway Manual Shipping Option
Google Shopping & Comparison Sites
Hike Point of Sale Add-on
Maropost Commerce Cloud December 2021 Release Notes
Maropost Commerce Cloud Inventory Overview and Setup
Maropost Commerce Cloud Pick'n Pack
Maropost Commerce Cloud Release Notes Summary – July/August 2022
Maropost Commerce Webstore
Myshopping
Neto by Maropost Release Notes – 10 Jun 2020
Orange Connex
Pricing Promotions
Process a Return in Maropost POS
Purchase Order Expenses in Xero
Purchase Orders and Inventory
Quickly add a Simple Discount / Coupon
Release Notes
Release Notes – 13th January 2023
Release Notes – 7th May 2020
Request Access for a Partner
Search Keywords
Set up Amazon Mapping for Product Registration
Set up Flat Rate Shipping
Set up Invoice Templates for Specific Customers
Set up Pick'n Pack Printers
Set up Universal Google Analytics with Tag Manager
Set up Zendesk Chat
Shipping
Shipping Label Setup for Laser and Inkjet Printers for Neto
Test Payment Methods
Third Party or Custom Scripts
Video Customer Configuration
Webstore Design
Zendesk
eBay Listing Design & Images
Course: Set up Maropost Commerce Cloud Inventory
Failed Checkouts
Hunter Express Shipping Setup
Keesubscriptions
Kogan
Miscellaneous
Neto by Maropost Release Notes – 16 Jun 2020
Product Carton Breakdown
Products
Receive a Purchase Order
Release Notes – 21st February 2023
Release Notes – 2nd April 2020
Release Notes – 8th April 2021
Seko
Serial Tracking
Set up Google Shopping
Set up Sendle for Multiple Warehouses
Set up Shipping Costs per Product
Set up and Manage Multiple Warehouses
Setup POS Stock Control
Staff Users & Permissions
Thermal Label Printer Setup for Neto
Update the URL for Pages / Products
Video Inventory and Stock Control
Website Banner Adverts and Carousels
Webstore Quickstart Guide
Wholesale Customer Registration Form Setup
Wishlists Overview
eBay Overview
eWAY Credit Card Payment Method
iCapeesh
Course: Shipping Options
FeedOps
Marketplace Maximizer
MyFastway Shipping Option Setup
Neto by Maropost Release Notes – 23 Jun 2020
Orders and Payments
Peach Business Software
Product Groups
Release Notes – 10th January 2023
Release Notes – 4th August 2020
Release Notes – 6th January 2021
Sales Orders, Returns, and Credits
Set up Shipping Options for Bulky Items
Ship Sales Orders from the Closest Warehouse
ShipStation
Shopmania
Spiff 3D Product Customiser
Stock Adjustment in Maropost Commerce Cloud Inventory
Sync Data from POS to your Maropost Commerce Control Panel
Tax
Video Marketing
Webstore Design Tweaks
eBay Payment Methods
Course: Staff User Accounts
Fomo
Maropost Commerce Cloud Release Notes – 24 February 2023
MyDeal
NZ Post eShip Setup
Neto by Maropost Release Notes – 01 Jul 2020
Payday Deals Marketplace Integration
Product Stock Level / Quantity Management
Release Notes – 31st March 2020
Release Notes – 4th May 2021
Set up a Freight Quote Shipping Option
Shippit
Shopping.com Product Data Feed Setup
Stock Transfers
Update Hunter Express Shipping Zones
Video Payments
Webstore Settings
Your Account
eBay Returns Settings
Course: Website Themes
GetPrice
Maropost Commerce Cloud Release Notes – 22 March 2023
Neto by Maropost Release Notes – 7 Jul 2020
OpenFreight TIG Shipping Setup
Point of Sale (POS)
Product Management
Release Notes – 27th April 2021
Release Notes – 30th November 2021
Set up a Weight-based Shipping Option
Starshipit
Video Products
View, Approve, Reply or Export Product Reviews
Webstore Troubleshooting
eBay Shipping and Tracking
Course: Webstore
GetResponse
Maropost Commerce Cloud Release Notes - 29 March 2023
Neto by Maropost Release Notes – 29 Jul 2020
Release Notes – 21st July 2020
Release Notes – 2nd March 2021
Set up Australia Post eParcel and On Demand Shipping
Shipping Letters Setup
Shipping and Fulfilment
Shopify
Video Sales Orders
Course: eBay Sales Channel
Instagram Gallery
Maropost Commerce Cloud Release Notes - 19 April 2023
Neto by Maropost Release Notes – 26 Aug 2020
Release Notes – 21st August 2020
Release Notes – 26th August 2021
Set up StarTrack Shipping
Shipping Setup (Without an API)
Trademe
Video Shipping
Jabio by Sitejabber
Maropost Commerce Cloud Release Notes - 10 January 2023
Neto by Maropost Release Notes – 15 Sep 2020
Neto by Maropost Release Notes – 9 Dec 2020
Partner Access for Merchant Site
Release Notes – 22nd January 2021
TNT Express Shipping Setup
Video Webstore
Webstore
Just Uno
Neto by Maropost Release Notes – 22 Sep 2020
Release Notes – 21st January 2021
Team Global Express IPEC Shipping Setup
Wholesale & B2B
Klaviyo Sync
Neto v6.122 Release Notes
Release Notes – 10th March 2021
eBay
Klaviyo for Maropost Commerce
Neto by Maropost Release Notes - 7 Jul 2021
Neto by Maropost Release Notes – 14 Oct 2020
Lootly
Neto by Maropost Release Notes – 19 Aug 2021
Neto v6.125 Release Notes
Mailchimp for Maropost Commerce
Neto v6.129 Release Notes
Match2One
Neto v6.135 Release Notes
Neto by Maropost Release Notes – 27 Jan 2021
Picreel
Neto v6.138 Release Notes
Podium
Neto v6.55 Release Notes
Priceme
Neto v6.56 Release Notes
RaveCapture
Neto v6.57 Release Notes
Rejoiner
Neto v6.58 Release Notes
Reviews.io
Neto by Maropost Release Notes – 04 Jul 2019
Sales Follow Up Email
Neto v6.61 Release Notes
Sales Ticker Add-on
Neto by Maropost Release Notes – 6 Aug 2019
Shopbot
Neto by Maropost Release Notes – 16 Aug 2019
Stamped.io
Neto by Maropost Release Notes – 12 Sep 2019
Store Finder
Neto by Maropost Release Notes – 1 Oct 2019
StoreYa
Neto by Maropost Release Notes – 17 Oct 2019
StreetPricer
Neto by Maropost Release Notes – 20 Nov 2019
eBay
Neto by Maropost Release Notes – 22 Jan 2020
touchSMS
Neto by Maropost Release Notes – 6 Feb 2020
Neto by Maropost Release Notes – 27 Feb 2020
Neto by Maropost Release Notes – 17 Mar 2020
Neto by Maropost Release Notes – 19 Apr 2020
Neto by Maropost Release Notes – 21 Apr 2020
Neto by Maropost Release Notes – 3 Apr 2018
Neto by Maropost Release Notes – 25 Oct 2018
Neto by Maropost Release Notes – 11 Dec 2018
Release Notes Overview
2021 Releases
2019 and 2020 Releases

Neto by Maropost Release Notes – 27 Jan 2021

Release Version: 6.136

The latest version, 6.136, is rolling out soon to all users. The big news in this release is multi-factor authentication for staff user accounts.

MFA is optional per user and requires a smartphone app (such as Google Authenticator) to verify a user's credentials.

More information about MFA can be found in our support hub article here: https://galaxy.maropost.com/kb/articles/1016-multi-factor-authentication-mfa