Best Of

Order notification emails should be updated with a more modern design and greater branding flexibility to help merchants deliver a consistent customer experience.

For many customers, order confirmation, shipping, and delivery emails are some of the most frequently opened communications from a brand. These emails are an important touchpoint and should reinforce the merchant's identity rather than feeling like a generic system notification.

A refreshed template library could include:

• Modern, responsive email layouts that look professional across desktop and mobile devices.
• Improved branding options, including greater control over colours, fonts, logos, banners, and imagery to better reflect each merchant's brand.
• Clear visual hierarchy for order details, shipping updates, and calls to action.
• Support for promotional content, social media links, loyalty programs, and personalised messaging without compromising the primary purpose of the email.
• Flexible content blocks that merchants can customise to suit their brand and customer journey.
• Consistent styling across all order-related notifications, including order confirmations, shipping notifications, dispatch updates, and delivery confirmations.

Enhancing the branding capabilities of order notification emails would allow merchants to create a more cohesive experience from the moment a customer places an order through to delivery. This not only strengthens brand recognition and customer trust but also transforms transactional emails into an extension of the merchant's overall marketing and customer engagement strategy.

If NETO is serious about helping us to increase our sales, we need a robust refer-a-friend program that is automated and easy to use for customers. E.g. Customer receives a personalised link for social/email/text that can be used to send to their friends. If their friend purchases using their code/link, both customers receive their reward automatically to their account. E.g. $10 for you, $10 for your friend.

Refer-a-Friend programs are a cost effective way to increase sales when you have a base of loyal repeat clients. This would be a game changer for NETO customers.

This program should link with email apps that NETO are currently associated with to enable follow up emails to be automated too.

Please make paying invoices easier. Customers should have the ability to click through a link or button on their invoice to Pay Now like they do with Xero and other invoicing apps.

I would like to see this seemingly simple extension of the API added please. We have built custom integration via the API for many extension features however cannot edit orders. This is quite limiting, same reason we can't edit quotes via API either. We would like to create a "split kit" feature where by we split a kit code down to it's components so we can realease the stock of the components available in stock and backorder the remainder however can't do this via a button click function as we can't edit the order via the API. Please add this urgently to the road map. This would be a great feature directly in Neto to extend the CPanel for all users. To otherwise do this is a manual and labour intensive process.

This was an idea put forwarded by another company but now it seems this great idea hasn't been migrated to your new system yet from NETO to Maropost.

It would be really helpful if we can find a customer's data by using their mobile numbers.